Sayyad Bashir Madaha
Supervisor/Personal Assistant /Customer Support Representative/Sales Representative
Bagcilar
Summary
Dynamic professional with a proven track record at MRS Oil & Gas, excelling in customer service and problem-solving. Enhanced team performance through tailored training programs and fostered supplier relationships for cost-effective materials. Skilled in complaint resolution and data analysis, driving efficiency and accountability in operations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Language
Work History
Supervisor of Factory Operations
MRS Oil & Gas
01.2018 - 10.2018
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Developed strong relationships with suppliers, negotiating favorable contracts to secure high-quality materials at competitive prices.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
Personal Assistant
Bellmari Oil Limited
12.2018 - 07.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Medical Sales Representative
Swedish Clinic
12.2022 - 05.2023
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Implemented successful marketing strategies for new product launches, resulting in high adoption rates among healthcare providers.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
Customer Service Representative
RHI Magnesita
10.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
BBA - International Trade And Finance
Altinbas University
Istanbul, Turkey06-2024
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Data entry
Critical thinking
Timeline
Customer Service Representative
RHI Magnesita
10.2023 - 08.2024
Medical Sales Representative
Swedish Clinic
12.2022 - 05.2023
Personal Assistant
Bellmari Oil Limited
12.2018 - 07.2019
Supervisor of Factory Operations
MRS Oil & Gas
01.2018 - 10.2018
BBA - International Trade And Finance
Altinbas University