Sarim Cakaroglu

• Missafir is a prop-tech company that operates a management platform for short and mid term rental homes in Turkey, Montenegro and Croatia.
• Addressing different types of client needs and building strong relationships with them. Trying to promote solutions, products and services in ways that benefit both businesses and our clients.

• Meeting the customer's (farmers and retailers) needs to ensure customer loyalty and satisfaction
• Managing customer service teams, developing customer service strategies, and resolving customer complaints
• Developing a customer experience strategy that will support Tarfin company vision and goals
• Recommending process improvements to ensure that support requests are resolved within the targeted timeframes.

• Managing the Customer Relations and Operations Department in a way that will transform business processes, finalize development areas, and increase productivity and quality standards in order to achieve its goals in the best and most accurate way
• Developing applications that will ensure the prioritization of customer demands, providing effective service at the right time, and coaching the team in this regard
• Carrying out all optimization processes where the reporting processes will show a lot of data in a meaningful way in a short time and the results of this data can be an input to the business plans, to establish appropriate structures in the reporting processes.

• Performing of regular internal audits in cooperation with local and global auditing team
• Compiling documentation of performed audit writing of reports
• Assessment of processes and procedures according to the valid Quality
• Management system documentation
• Page 2 of 5 -Promotion and implementation of Quality Management System within GLC
• Gathering feedback in order to ensure continuous improvement procedures.

-Deputy Center Manager of Centralized Load Control.

-Managing of Global Load Control Istanbul & Belgrade Teams.
-Disciplinary action, Development planning, Identify and arrange for coaching interventions, Performance Management, Strategy execution, Contingency execution, Continuous risk and quality Management, Conduction of flight investigations , Conduction of interviews in collaboration with HR and Operational planning.

• Managing of Global Load Control Istanbul & Belgrade Teams
• Disciplinary action, Development planning, Identify and arrange for coaching interventions, Performance Management, Strategy execution, Contingency execution, Continuous risk and quality Management, Conduction of flight investigations , Conduction of interviews in collaboration with HR and
• Operational planning
• Station Migration Process Expert, Worldwide 40 Stations -Communication with stakeholders including stations and airports
• Definition of migration and flight handling process
• Preparation of GLC internal handling briefing
• Ensuring staff briefing, observing flight handling, Process optimization, feedback to relevant stakeholders, Monitoring migration, reporting, quality control, ensure customer satisfaction, customer engagement, analyses “lessons learnt”, implementing improvements in align with company's strategies.

• Implementing of measures to keep business KPIs within target -Breaking down of business goals and objectives into monthly, weekly and daily targets -Running and executing the business development and sales activities for the local market
• Managing the relations with potential customers and creating awareness in the market
• Third party contract negotiations and process management of the local center like shuttle service
• People Management (Performance Management) of GLC-Agents -Coaching and Mentoring of Duty Managers as well as GLC-Agents
• Involvement in projects, conducting/attending meetings and committees Page 3 of 5 -Managing relevant KPIs -Global responsibility of execution of back-up procedure in case of system outages or similar -Ensuring that operative tasks are fulfilled

• Managing the relevant shift in terms of operations and administration
• Dealing and clarifying daily enquires from the stations and Customer Airlines -Disciplinary and specialized leading of the GLC Agents -Clarification of delay codes with stations -Composition of statistical data for improvement -Coordinating of coaching activities when demand arise -Mentoring of coaches -Coordination of advanced wide-body flight coaching activities

• Managing the relevant shift in terms of operations and administration
• Dealing and clarifying daily enquires from the stations and Customer Airlines -Disciplinary and specialized leading of the GLC Agents -Clarification of delay codes with stations -Composition of statistical data for improvement -Coordinating of coaching activities when demand arise -Mentoring of coaches -Coordination of advanced wide-body flight coaching activities

• Ensure the correct input of data on the relevant IT systems in order to ensure the correct loading of aircrafts.