Sarah Chemachma

-High skills with attention to detail and excellent follow-up with patients.

-Strong skills in presentation and negotiation with patients.

-Established positive relationships with patients, acquired feedback, understood their needs, and provided high-level patient support in an ethical manner.

-assist the marketing department with its initiatives and programs

-Utilizing customer relationship management (CRM), ZOHO, and BITRIX24 systems.

-Answering patients calls and responding to their emails or chats

-Resolving patient insurance claims or questions related to medical care and benefits.

-Handling patients complaints or issues

-negotiation and sales skills

-Handle 50+ patients interactions per day, giving detailed, personalized, friendly, and polite service to ensure patients retention and satisfaction.

-Efficient customer service (dental treatment/plastic surgeries/hair transplant) experience in call center and hospitality service

-Adept at handling 50+ calls on a daily basis while consistently resolving patients issues smoothly and quickly.

-Seeking to apply patients service and problem-solving expertise to benefit your company as a call center representative.

-Resolved customer problems and complaints.

-translate conversations between patients and doctors.

-Managed multiple tasks and met time-sensitive deadlines.Confirmed appointments, communicated with patients , and updated patients records.

-Maintained visitor log for entering and leaving facility for security purposes.Responded to inquiries from callers seeking information.

-Assisting the Manager in the organization of his daily responsibilities: meetings, appointments, filtering of mails, writing of reports and mails, etc…

Analyzing and resolving office administrative and procedural problems, performing basic research, and preparing reports and recommendations.

-utilize computer systems and performance management applications