Hi, I’m
Sarah chege
Public Area Supervisor
Nairobi ,Kenya
Summary
Dynamic leader with a proven track record at Tureyenler Hotel, enhancing team efficiency and customer satisfaction through continuous improvements and effective risk management. Skilled in project planning and documentation, I excel in fostering collaboration and achieving significant advancements in service quality. My approach combines meticulous attention to detail with a commitment to fostering team growth and innovation.
Overview
1
Language
Work History
Tureyenler Hotel
Public Area Supervisor
Job overview
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Planned sequence of operations and established schedule.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Techtop Technology
Customer Care Attendant
Job overview
- Ensured timely responses to customer queries, elevating overall service quality.
- Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality.
- Participated in ongoing training programs to enhance knowledge of company products and services, contributing to superior job performance as a Customer Care Attendant.
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Streamlined communication channels for improved customer relations and faster issue resolution.
- Provided personalized support to customers experiencing difficulties, leading to higher satisfaction ratings.
- Managed high call volumes efficiently, ensuring minimal wait times for customers seeking assistance.
- Increased first-call resolutions by utilizing strong troubleshooting abilities and extensive product knowledge.
Gulum Hotel
Room Attendant
Job overview
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Education
Ridgeway Secondary School Nairobi Kenya
Secondary Certificate
Kenya Utalii College Nairobi Kenya Nairobi
Graduate Certificate from Certificate in Housekeeping And Laundry
Skills
Continuous improvements
Timeline
Public Area Supervisor
Tureyenler Hotel
Customer Care Attendant
Techtop Technology
Room Attendant
Gulum Hotel
Ridgeway Secondary School
Secondary Certificate
Kenya Utalii College Nairobi
Graduate Certificate from Certificate in Housekeeping And Laundry