SARA ÖLÇER
Customer Service Agent
Istanbul
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
Mega Sky Tourism
08.2022 - Current
Ticketing handling agent for SAUDIA airlines at Airport terminal office ATO | Istanbul International Airport
Retail Makeup Artist
MAC Cosmetics
05.2019 - 05.2022
- Provided bespoke makeup instruction, empowering clients to achieve professional results independently.
- Drove client loyalty by providing exceptional service and conducting thorough follow-up consultations.
- Consulted with clients to determine makeup vision and requirements and create
looks based specifications.
Education
High School Diploma -
Basaksehir Anadolu Lisesi
Istanbul, Turkey 04.2001 -
Skills
Altea Amadeus
Amadeus
Customer service
Problem-solving
Active listening
Product knowledge
Customer relations
Problem resolution
Microsoft Excel
Team collaboration
Computer proficiency
Task prioritization
Consultative sales
Microsoft outlook
Documentation
Sales expertise
Certification
BRANDED FARES AWARENESS
Timeline
BRANDED FARES AWARENESS
09-2023
Customer Service Representative
Mega Sky Tourism
08.2022 - Current
Retail Makeup Artist
MAC Cosmetics
05.2019 - 05.2022
High School Diploma -
Basaksehir Anadolu Lisesi
04.2001 -