Samira Mohamadi
Guest Relations Manager
Istanbul
Summary
Professional in hospitality with strong background in guest relations. Proven ability to enhance guest satisfaction through effective communication, problem-solving, and team collaboration. Skilled in managing high-pressure situations, adapting to changing needs, and ensuring seamless operations. Known for reliability, positive attitude, and results-driven approach.
Overview
25
25
years of professional experience
4
4
Languages
Work History
Guest Relation Manager
MERDOI GROUP HOTELS
01.2022 - Current
- Guest Relation Manager
- Greeting guests as they arrive/ Coordinating check ins and check outs.
- Coordinate luggage collection and storage and oversee front desk financial transactions.
- Informing guests about hotel amenities and off-amenities.
- Overseeing employees: This includes front desk, receptionists, and concierges.
- Room Preparation before guests arrival and check-in or in special requests.
- Handle and resolve complaints and then follow up to make sure everything’s back on track.
- Taking care of guests with special needs (disabled guests, the elderly, children, and VIPs.)
- Overseeing other guest relations team members, including receptionists, concierges, etc.
- Reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.
HR Administrative Expert
TEJARAT BANK
01.2017 - 01.2021
- HR Administrative Expert
- Reviewing and renewing company policies and legal compliance.
- Reporting regularly on HR metrics, such as company turnover.
- Communicating with external partners.
- Forming and maintaining employee records, contracts and recruitment guides.
- Helping with various arrangements internally.
HR Administrative Assistant
TEJARAT BANK
01.2013 - 01.2017
- HR Administrative Assistant
- Recruiting, hiring and training new and existing employees.
- Manage payroll, maintain vital employee records and ensure the smooth operation of the HR department.
Bank Clerk
TEJARAT BANK
01.2001 - 01.2013
- Bank Clerk
- Keep records, accounts, and undertake administrative duties.
Education
Master in Teaching English - TEFL
Tehran Azad University
Tehran, Iran01.2019
Bachelor in Accounting - undefined
Comprehensive University of Applied Science
Tehran, Iran01.2014
Skills
Staff Management
Strategic Planning
Problem Solving
Active Listening
Microsaft Office
ElectraWeb
Timeline
Guest Relation Manager
MERDOI GROUP HOTELS
01.2022 - Current
HR Administrative Expert
TEJARAT BANK
01.2017 - 01.2021
HR Administrative Assistant
TEJARAT BANK
01.2013 - 01.2017
Bank Clerk
TEJARAT BANK
01.2001 - 01.2013
Bachelor in Accounting - undefined
Comprehensive University of Applied Science
Master in Teaching English - TEFL
Tehran Azad University