SAMET SİNAN TEZEL

I consulted the passengers in CIP Lounge in New Istanbul Airport for one and half years. I was very good at my job. I did my job with pleasure. I was talking to 3000-4000 passengers in a day.

• Cross-trained and provided backup support for organizational leadership.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Trained new personnel regarding company operations, policies and services.
• Implemented and developed customer service training processes.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Responded proactively and positively to rapid change.
• Provided primary customer support to internal and external customers.
• Investigated and resolved accounting, service and delivery concerns.
• Created and maintained detailed database to develop promotional sales.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.