Samer Aboultaif
Sales Agent
Istanbul,34
Summary
Dynamic professional with a proven track record at BitFinance, excelling in customer service and problem resolution. Skilled in upselling and client retention, I leverage advanced sales methodologies to enhance client satisfaction and drive revenue growth. Known for clear communication and a goal-oriented mindset, I consistently foster positive client relationships.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Knowledgeable conversion agent with robust background in online sales, adept at leveraging digital tools and platforms to drive revenue growth. Successfully managed client relationships and executed targeted marketing strategies to enhance customer engagement. Proven track record in utilizing persuasive communication and problem-solving skills to exceed sales goals and support team objectives.
Results-driven sales professional with experience in online sales and digital marketing. Skilled in customer relationship management, e-commerce platforms, and data analysis. Strong focus on team collaboration and achieving measurable outcomes, adaptable to changing market trends and client needs. Known for reliability, effective communication, and strategic problem-solving in fast-paced environments.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Conversion Agent
BitFinance
Istanbul, Istanbul
08.2025 - 12.2025
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Retention Agent
Capital One
Istanbul, Istanbul
01.2025 - 04.2025
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Developed rapport with clients by understanding their needs and offering tailored solutions.
- Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
- Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
- Increased client retention rates through personalized service and relationship building.
Conversion Agent
TM Marketing
Istanbul, Istanbul
01.2024 - 06.2024
Convincing clients that registered to our trading platform to activate their accounts and add the minimum amount to their balance so they can start trading on our platform.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Customer service
Sales development
Time management
Client service
Sales closing
Sales team assistance
Advanced sales methodologies
Goal-oriented mindset
Brand awareness
Cross-selling strategies
Online sales strategy
Online sales techniques
Online sales support
Active listening
Product knowledge
Call management
Adaptability and flexibility
Call center experience
Data collection
Problem resolution
Critical thinking
Decision-making
Team collaboration
Appointment scheduling
Complaint handling
Task prioritization
Call canter operations
Timeline
Conversion Agent
BitFinance
08.2025 - 12.2025
Retention Agent
Capital One
01.2025 - 04.2025
Conversion Agent
TM Marketing
01.2024 - 06.2024