Sam Behnam

• Result driven bank teller with exceptional skills in customer service and experience working in a fast paced environment.
• Experienced in processing financial transactions including but not limited to bank drafts and global money transfers.
• Knowledgeable about managing financial transactions, preventing fraud and complying with security acts and regulations.
• Well versed in handling high volumes of cash on a daily basis
• Looking for a new position with room for advancement where my customer service abilities and result oriented nature will be highly valued.

International Laboratory Diagnostic Congress: Secretary, Translator

Since 09/2023

Hosted Virtually In Collaboration with multiple Universities

• Provided a variety of secretarial, administrative and online support duties for congress organizers and supervisors.
• Communicated with University Professors and International Pioneers of medical microbiology to invite and secure their place at the congress.
• Translated Farsi PowerPoints and slide presentations to apply to an international audience

CIBC Bank: Client Service Representative

From 8/2022 to 4/2023

225 - 17th Street, West Vancouver, BC, V7V4T1

• Processed hundreds of banking transactions per day.
• Educated and assisted clients on online banking apps and ATM procedures.
• Responded to client concerns and complaints in a professional and pleasant manner.
• Set up appointments and consultations for clients with their designated financial service advisors.

London Drugs: E-commerce team leader

From 1/2021 to 7/2022

710 Granville St. , Vancouver, BC, V6Z 1E4

Duties and Responsibilities:

• Managed a team of employees for daily E-commerce fulfillment. Communicated with vendors and courier companies using multiple E-commerce software including Corporate Courier Logistics.
• Calmly uncovered and solved store challenges caused by the pandemic health and safety restrictions while maintaining customer satisfaction and loyalty.

Lamiz Coffee Shop: Barista and Shift Supervisor

From 4/2018 to 12/2020

No.1435, Northeastern Crossroads, Valiasr St, Tehran Iran

• Assisted store management with creating monthly schedules and assigned shifts to coworkers.
• Brewed and Served coffee drinks for customers.

• Ana Costa: Store Manager at London Drugs (710 Granville St., Vancouver, BC, V6Z 1E4), Email: ACosta@londondrugs.com
• Michele Vaughan: Branch Manager at CIBC (225 17th St., West Vancouver, BC, V7V 4T1), Email: michele.vaughan@cibc.com
• Dr. Sarang Younesi: Manager at LD Congress (Virtual Workspace), Phone: +1 (604) 723 8890

• Promoted to E-commerce supervisor and team leader within 6 months of employment at London Drugs.
• Received recognition from senior management in annual review for drawer-count accuracy, customer service excellence and outstanding work ethic throughout employment at London Drugs.