Saltanat Mammadli
Sales And Marketing Director
Sancaktepe
Summary
Support professional prepared to deliver impactful results through effective team leadership and strategic problem-solving. Extensive experience in optimizing support processes and boosting team productivity. Known for fostering collaboration and adapting to changing needs, while excelling in communication and critical thinking.
Support professional with strong expertise in team leadership and customer service management. Adept at fostering collaboration and driving performance in fast-paced environments. Skilled in conflict resolution, process optimization, and change management. Known for reliability, adaptability, and results-focused approach. Offering strong communication and team management capabilities, combined with keen interest in learning and growing within support environment. Brings understanding of customer service principles and effective problem-solving techniques. Ready to use and develop organizational and interpersonal skills in Support Team Lead role.
Overview
10
10
years of professional experience
5
5
Certifications
1
1
Language
Work History
Sales and Marketing Director
Rm Istanbul
10.2025 - Current
- Analyzed sales and marketing data for improved strategies.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Conducted market research to identify potential areas of growth for future product development initiatives.
Sales Site Support Team Lead
Bp Petrolleri A.Ş
05.2023 - Current
- Manage a customer servise team with complex process management and business interactions with the line manager’s support
- Act as a gatekeeper for all B2C related commercial terms in the system and ensure that daily operational activities occurred in an orderly fashion
- Root cause analysis for major overdue customers, working with country / regional controllers where operational issues are fault Monitoring fault Monitoring and analyzing accounting data and produce financial reports or statements
- Super-user for SAP and various legacy systems
- Lead and review operational performance for the regularly against the defined objectives and plan corrective actions accordingly to ensure the organization’s timely delivery of high quality customer service by the relevant processes and policies providing a high-level customer experience
- Provide support for the system used in customer services (ISP-SAP)
- Carry out all daily, weekly and monthly reporting activities related to Customer Service
- Support All Customer Service- related Projects
- Flag any issues to the line manager originating from the supervision of the operational actives
- Monitor and review day to day operational performance , ensuring meeting the KPls and management goals to meet customer and stakeholder expectations, and plan, implement corrective actions whenever necessary
- Assess the financial offers coming from the sales team where the terms and conditions have a direct impact on retail financials
- Prepare performance reports and coordinate approvals (rebate, cash sales, Iwb sales etc.) of new terms with respect to DoA
Senior Financial Accounting Analyst
Bp Petrolleri A.Ş
08.2018 - 04.2023
- Conduct and organize daily operation in the team and react the payment in time
- Reviewing collection performance and develop solutions to further tackle overdue
- Root cause analysis for major overdue customers, working with country / regional controllers where operational issues are faultMonitoring and analysing accounting data and produce financial reports or statements
- Super-user for SAP and various legacy systems
- Prepare and review monthly customer statements
- Oversee Billing process
- Bank Reconciliations
- Accounting adjustments
- Troubleshoot and resolve customer-billing issues
- Work closely and effectively with internal controls, accounting, IT and other functions to continuously improve process and work flow
- Support SAP implementation SAP Key User as for any improvements or projects for current and new regions
- Ensures the effective fulfillment of objectives and deadlines assigned to the group
- Comply with all safety policies, practices and procedures
- Participate in proactive team efforts to achieve departmental and company goals
- Visit terminal, finance meeting
- Take part in SAP projects
- Coordinate the month end closing and close it on time
- Follow up the money order, direct debit and payment
- Aging report by the month end customer account
- Report of account distributions
- Statement of Customer cash book
Financial Accounting Specialist / Accounts Receivable
Bp Petrolleri A.Ş
04.2016 - 03.2018
- Process transactions for exception cases and escalate as required
- Perform FVC collections daily accounting transactions (allocation of incoming payments including DD allocation, credit card payments, monitor open items/over dues, dealing with returned funds, deductions and other differences) ensuring adherence to policies and procedures
- Process returned funds, deductions and other differences
- Support preparation of documents/adjustments for monthly, quarterly and year-end close
- Accurately store, track and retrieve data
- Control and reconcile bank accounts
- Cash in Transit
- Backup to AR MANAGER
- New Template system projects (JET template)
- Accurately store, track and retrieve data
- Aging- GL Reconciliation Report
- SAP-PI-ISP system invoice reconciliation
Assistant to the General Manager
Oticon Ses işitme cihazları A.Ş
10.2015 - 03.2016
- Reporting on the things that I'm in pursuit responsible
- Processes all correspondence from overseas
- Be able to monitor daily calendar
- Manage the offices of global traffic
- Monitoring paperwork flow and the signature process
- Appointments, meetings and travel arrangements manage
- Presentation preparation and reporting
- The relationship between management departments to provide
Education
Dylan Thomas Comprehensive School -
Ysgol Gynradd Portmead Primary School -
Human Resources Management - Human Resources
Kocaeli University
Kocaeli06-2015
Bachelor of Business -
Anadolu University
01-2021
Skills
Planning and implementation
Problem-solving
Team leadership
Operations management
Excellent communication
KPI tracking
Business development
Financial management
Key account management
Sales presentations
Marketing automation
Sales performance
Certification
Human resources / Performance Management, 12/26/14
Personal Information
Date of Birth: 07/10/94
Nationality: Turkish
Driving License: Class B License
Marital Status: Married
Languages
C2
Expertise Programmes
SAP
ISP
Logo
Uyum
Axapta
Power Point
Microsoft Office
Power Automate
DreamSoft
Timeline
Sales and Marketing Director
Rm Istanbul
10.2025 - Current
Sales Site Support Team Lead
Bp Petrolleri A.Ş
05.2023 - Current
Senior Financial Accounting Analyst
Bp Petrolleri A.Ş
08.2018 - 04.2023
Financial Accounting Specialist / Accounts Receivable
Bp Petrolleri A.Ş
04.2016 - 03.2018
Assistant to the General Manager
Oticon Ses işitme cihazları A.Ş
10.2015 - 03.2016
Dylan Thomas Comprehensive School -
Ysgol Gynradd Portmead Primary School -
Human Resources Management - Human Resources
Kocaeli University
Bachelor of Business -
Anadolu University