Microsoft 365 and Microsoft Office
Salim CANPOLAT
IT Manager
Istanbul,34
Summary
I am an experienced IT executive with over 28 years in the field, combining strong technical expertise with strategic leadership. I have successfully led projects in infrastructure management, digital transformation, cybersecurity, cloud solutions, and enterprise software. Skilled in managing cross-functional teams, optimizing IT processes, and aligning technology initiatives with business goals. I bring a results-driven approach and the ability to communicate effectively across both technical teams and executive stakeholders..
Overview
28
28
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Senior IT Specialist
Enka İnşaat A.Ş.
Ulaanbaatar, Mongolia
10.2024 - 04.2025
- Company Overview: Construction Sector, IT Department
- Successfully resolved all chronic support issues affecting approximately 350 end users within the first month of the project. At the start, an average of 30 recurring support tickets were received daily; by the end of the month, these were fully eliminated through effective problem analysis and resolution strategies.
- Led installation and maintenance of IT infrastructure, ensuring seamless communication across multiple project sites.
- Provided technical support for troubleshooting hardware and software issues, enhancing operational efficiency for end-users.
- Managed configuration and monitoring of network systems, improving data integrity and system reliability.
- Implemented training programs for new technicians, fostering skill development and knowledge transfer within the team.
- Developed and maintained documentation for IT processes and procedures, ensuring compliance with industry standards.
- Collaborated with project managers to assess communication needs and design tailored solutions that met project requirements.
- Conducted regular system audits to identify vulnerabilities, implementing corrective actions to enhance cybersecurity posture.
- Streamlined workflows by introducing automated tools for network monitoring, reducing response times to technical incidents.
- Negotiated favorable vendor contracts for hardware acquisitions, resulting in significant cost savings without compromising quality or functionality.
- Oversaw successful implementation of a company-wide VoIP system, resulting in improved call quality and reduced telecommunication expenses.
- Designed tested, and deployed custom software applications tailored to the specific needs of various departments within the company.
- Streamlined helpdesk operations by implementing an efficient ticketing system that prioritized incoming requests based on urgency and impact on business operations.
- Led the migration of critical data to cloud-based storage solutions, streamlining processes and reducing physical infrastructure costs.
- Developed comprehensive backup strategies to protect critical data from loss or corruption; routinely tested backups for integrity and recoverability.
- Implemented strategic IT initiatives that reduced operational expenses while maintaining optimal service levels.
- Established robust disaster recovery protocols, minimizing downtime during unplanned outages or cyber attacks.
- Enhanced network security by implementing advanced intrusion detection systems and regular vulnerability assessments.
- Monitored system health using advanced diagnostic tools; proactively addressed potential issues before they escalated into major problems.
- Developed and deployed organization-wide IT policies, ensuring compliance with industry best practices and legal requirements.
- Collaborated with stakeholders to identify technology needs and develop innovative solutions that drove business growth.
- Optimized system performance for increased efficiency through hardware upgrades and software updates.
- Integrated cutting-edge communication tools into daily workflows, enabling seamless collaboration among team members regardless of location.
- Managed cross-functional teams to successfully complete complex projects within tight deadlines and budget constraints.
- Conducted regular employee training sessions on new technologies and best practices, fostering a culture of continuous learning and improvement.
- Delivered comprehensive technical support to end-users, resolving issues quickly and improving overall satisfaction rates.
- Maintained up-to-date documentation of all IT assets, including hardware inventory, software licenses, warranties, and maintenance contracts.
- Served as primary liaison between IT and other departments, facilitating open communication and ensuring that technology initiatives aligned with overall business objectives.
- Championed cybersecurity awareness campaigns throughout the organization; educated staff on best practices for safeguarding sensitive information against threats both internal and external.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Responded to service requests during and after business hours.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Performed quality assurance on systems to confirm optimal performance.
- Coordinated installation of new users and relocations of existing users.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized user service requests to achieve prompt resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Implemented security measures to protect network systems from unauthorized access and threats.
Information Systems Manager
Entaş Turizm A.Ş. (is a Company of ENKA)
Istanbul, Turkiye
11.2022 - 10.2024
- Company Overview: Tourism Sector, IT Department
- Managed comprehensive information systems to ensure operational efficiency and data integrity across all departments.
- Developed and executed IT policies and procedures, improving compliance and security protocols throughout the organization.
- Analyzed system performance metrics to identify areas for improvement, resulting in enhanced operational workflows and user satisfaction.
- Reviewed existing Software and hardware technical specifications to identify and eliminate potential security flaws and weaknesses.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations.
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Designed efficient workflows for seamless information exchange between departments.
- Developed training programs for staff to enhance their understanding of new technologies and systems integration.
- Established best practices in information systems management, elevating organizational performance.
- Improved overall efficiency by implementing advanced information systems strategies and solutions.
- Managed the development of custom software applications for improved business functionality.
- Conducted regular system audits to ensure compliance with relevant industry regulations and standards.
- Evaluated emerging technologies to determine potential impact on business operations and overall strategy.
- Managed budgets for various information systems projects, achieving cost savings without compromising quality or scope goals.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Senior IT Specialist
Alucon Group A.Ş.
Istanbul, Turkiye
02.2022 - 09.2022
- Company Overview: Construction machinery Sector, IT Department
- Led cross-functional teams to implement IT infrastructure projects, enhancing system performance and reliability across the organization.
- Developed and executed strategic IT initiatives, aligning technology roadmaps with business objectives to drive operational efficiency.
- Oversaw budget management for IT projects, ensuring resource allocation met organizational needs while maintaining cost controls.
- Mentored junior IT staff, providing guidance on best practices in system administration and project management to foster professional development.
- Championed the adoption of cloud-based solutions, resulting in improved data accessibility and collaboration among remote teams.
- Conducted regular assessments of cybersecurity protocols, implementing measures that reduced vulnerabilities and safeguarded sensitive information.
- Collaborated with stakeholders to define technical requirements for new systems, ensuring alignment with user needs and organizational priorities.
- Streamlined incident response processes by integrating automated ticketing systems, leading to quicker resolution of IT support requests.
- Boosted customer satisfaction by overseeing responsive IT help desk operations and timely issue resolution.
- Improved data security through the implementation of comprehensive cybersecurity measures and employee training programs.
- Increased employee productivity by deploying tailored IT solutions designed to streamline day-to-day tasks effectively.
- Elevated company-wide technical competencies by developing robust training programs on essential software tools usage best practices.
- Championed innovation within the organization by staying current on emerging technologies and identifying potential applications for business growth.
- Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades.
- Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.
- Conducted meticulous risk assessments to identify potential vulnerabilities in existing systems architecture before addressing them proactively.
- Developed and implemented IT policies and procedures, ensuring compliance with industry standards and best practices.
- Coordinated cross-functional teams in the development and launch of new technology initiatives, fostering collaboration across departments.
- Collaborated with executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments.
- Established an efficient incident response protocol that dramatically reduced time-to-resolution for critical IT issues.
- Oversaw hardware and software procurement, ensuring the acquisition of reliable technologies that met organizational needs.
- Spearheaded a successful digital transformation project that modernized operational workflows while maintaining budget limits.
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
- Implemented effective disaster recovery plans, minimizing potential losses due to unexpected events or system failures.
- Fostered a culture of continuous improvement by regularly reviewing and refining internal processes, resulting in ongoing operational enhancements.
- Ensured seamless integration between departmental systems through diligent management of interdepartmental communication channels.
- Optimized network performance by conducting thorough assessments and implementing necessary improvements.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Information Technologies Manager
GLOVETURK A.Ş.
02.2021 - 01.2022
- Company Overview: Health Sector, Information Technology Department
- Establish and maintain IT infrastructure, applications, hardware, network, and operating systems in line with project goals and strategies.
- Monitor, coordinate, and improve processes.
- Define standards, policies, and procedures for information systems.
- Ensure information systems run continuously, securely, and efficiently, while staying up to date.
- Purchase hardware, system software, application software, and services for the development of information systems group-wide.
- Evaluate devices and programs used by other departments, provide necessary support, and audit applications.
- Lead, manage, and support the IT team according to work priorities.
- Plan and implement system-impacting tasks/projects like maintenance, repair, and change management.
- Audit the IT operational budget.
- Manage external sourcing services.
- Identify IT risks and issues, taking preventive measures.
- Ensure compliance with privacy statements and disciplinary procedures, directing other departments accordingly.
- Actively participate in the identification of corrective and preventive actions.
- Monitor security incidents and breaches, collaborating with department managers and HR.
- Health Sector, Information Technology Department
Information Technologies Consultant
Aterko Prefabricated
Istanbul, Turkiye
01.2018 - 03.2020
- Company Overview: Production Sector, Management Department
- Developed IT strategies that aligned with organizational goals, enhancing overall operational efficiency and service delivery.
- Implemented cloud-based solutions to streamline data management and improve accessibility for cross-departmental collaboration.
- Conducted comprehensive system audits to identify vulnerabilities, resulting in improved security protocols and reduced risk exposure.
- Collaborated with stakeholders to gather requirements and deliver tailored software solutions that addressed specific business needs.
- Mentored junior IT staff, providing guidance on best practices in project management and technical troubleshooting to enhance team capabilities.
- Analyzed existing IT infrastructure, recommending upgrades and optimizations that resulted in increased system performance and reduced downtime.
- Facilitated training sessions for end-users on new applications, ensuring smooth transitions and maximizing user adoption within the organization.
Information Technologies Manager
Sembol Construction LLC Kazakhstan
Nur Sultan, Kazakshtan
10.2014 - 07.2017
- Company Overview: Building Sector, Information Technology Department
- Managed IT operations and team for a large-scale project involving 450 users, with a total project budget of $1.1 billion and an IT budget of approximately $2 million. Oversaw technology investments totaling around $300 million. Successfully coordinated IT processes and led a world-class initiative that included facilitating the production of a National Geographic documentary.
- Information Technology infrastructure and application, hardware, network and operating systems are established in line with the objectives and strategies of the Project.
- Monitoring, coordination and development of processes.
- Setting standards, policies and procedures.
- Ensuring the uninterrupted, safe, up-to-date and efficient operation of Information Systems.
- Procurement of hardware, system software, application software and services for the development of Group-wide Information Systems.
- To make evaluations regarding the area of responsibility of devices and programs used by other departments, to give necessary support, to supervise the applications.
- To guide, manage and support the IT team according to business priority.
- To plan and implement works/projects that affect the system such as maintenance/repair/change.
- Audit IT operating budget.
- Manage outsourcing services.
- Identify IT risks and problems, take precautions.
- To report to the IT manager and Project coordinator about IT activities.
- To act in accordance with the confidentiality declaration and disciplinary procedure and to direct the other units accordingly.
- To take an active role in determining corrective and preventive actions.
- To monitor security incidents and violations and to cooperate with relevant unit managers and HR.
- Aconex Document Management Program to do the management.
- To ensure the execution and development of the project cost management program.
- Building Sector, Information Technology Department
Business Applications Specialist
Sembol Construction A.Ş.
Antalya, Turkiye
08.2011 - 10.2014
- Company Overview: Building Sector, Information Technology Department
- Company Overview: Automotive Sector, Information Technology Department
- Developed and implemented customized business applications to streamline project management workflows, facilitating better resource allocation and tracking.
- Conducted comprehensive needs assessments to identify gaps in existing systems, leading to enhanced functionality and user satisfaction across departments.
- Collaborated with cross-functional teams to define application requirements, ensuring alignment with organizational goals and improving overall project delivery times.
- Provided expert training sessions for staff on new applications, fostering increased adoption rates and proficiency among team members.
- Monitored application performance metrics, troubleshooting issues promptly to minimize downtime and maintain operational efficiency across projects.
- Managed vendor relationships for software procurement, negotiating contracts that resulted in cost savings while enhancing system capabilities.
- Led initiatives to integrate new technologies into existing platforms, driving innovation and improving data accessibility for decision-making processes.
- Created detailed documentation for business applications, ensuring knowledge transfer and providing a resource for ongoing staff training and support initiatives.
- Developed customized reports and dashboards for management, supporting data-driven decision-making processes.
- Led successful project implementations from initiation through completion stages as a key member of the Business Applications Specialist team.
- Collaborated with cross-functional teams for seamless integration of new software systems.
- Established strong relationships with vendors, negotiating favorable contract terms while ensuring exceptional support services were provided.
- Managed application upgrades and migrations, minimizing downtime and maintaining business continuity during transitions.
- Identified opportunities for process improvement through regular analysis of business workflows and technology utilization.
- Optimized existing applications to improve performance and user experience, leading to increased employee satisfaction.
- Delivered training sessions on newly implemented applications, empowering employees to utilize tools effectively.
- Designed comprehensive documentation and user guides for various applications, promoting widespread understanding among employees across departments.
- Provided ongoing maintenance and support for mission-critical applications, ensuring optimal performance levels at all times.
- Streamlined business processes by implementing efficient application solutions.
- Conducted comprehensive application testing and troubleshooting, ensuring smooth deployment and minimal disruptions.
- Enhanced team productivity by automating repetitive tasks using tailored business applications.
- Implemented effective change management strategies during major system overhauls, easing staff concerns about new technologies adoption.
- Monitored application usage trends to proactively predict future system requirements or potential bottlenecks.
- Spearheaded the development of a company-wide application strategy, aligning technology investments with overall organizational goals and objectives.
- Evaluated vendor proposals to select the most suitable enterprise software solutions aligned with company objectives.
- Conducted in-depth analyses of user requirements to develop custom features that met specific business needs.
- Served as a liaison between IT teams and end-users, translating complex technical concepts into easily understandable terms for non-technical staff members.
Business Applications Specialist
Teknorot Otomotiv A.Ş.
Istanbul, Turkiye
02.2008 - 11.2010
- Company Overview: Automotive Sector, Information Technology Department
- Developed and implemented customized business applications to streamline project management workflows, facilitating better resource allocation and tracking.
- Conducted comprehensive needs assessments to identify gaps in existing systems, leading to enhanced functionality and user satisfaction across departments.
- Collaborated with cross-functional teams to define application requirements, ensuring alignment with organizational goals and improving overall project delivery times.
- Provided expert training sessions for staff on new applications, fostering increased adoption rates and proficiency among team members.
- Monitored application performance metrics, troubleshooting issues promptly to minimize downtime and maintain operational efficiency across projects.
- Managed vendor relationships for software procurement, negotiating contracts that resulted in cost savings while enhancing system capabilities.
- Led initiatives to integrate new technologies into existing platforms, driving innovation and improving data accessibility for decision-making processes.
- Created detailed documentation for business applications, ensuring knowledge transfer and providing a resource for ongoing staff training and support initiatives.
- Developed customized reports and dashboards for management, supporting data-driven decision-making processes.
- Led successful project implementations from initiation through completion stages as a key member of the Business Applications Specialist team.
- Collaborated with cross-functional teams for seamless integration of new software systems.
- Established strong relationships with vendors, negotiating favorable contract terms while ensuring exceptional support services were provided.
- Managed application upgrades and migrations, minimizing downtime and maintaining business continuity during transitions.
- Identified opportunities for process improvement through regular analysis of business workflows and technology utilization.
- Optimized existing applications to improve performance and user experience, leading to increased employee satisfaction.
- Delivered training sessions on newly implemented applications, empowering employees to utilize tools effectively.
- Designed comprehensive documentation and user guides for various applications, promoting widespread understanding among employees across departments.
- Provided ongoing maintenance and support for mission-critical applications, ensuring optimal performance levels at all times.
- Streamlined business processes by implementing efficient application solutions.
- Conducted comprehensive application testing and troubleshooting, ensuring smooth deployment and minimal disruptions.
- Enhanced team productivity by automating repetitive tasks using tailored business applications.
- Implemented effective change management strategies during major system overhauls, easing staff concerns about new technologies adoption.
- Monitored application usage trends to proactively predict future system requirements or potential bottlenecks.
- Spearheaded the development of a company-wide application strategy, aligning technology investments with overall organizational goals and objectives.
- Evaluated vendor proposals to select the most suitable enterprise software solutions aligned with company objectives.
- Conducted in-depth analyses of user requirements to develop custom features that met specific business needs.
- Served as a liaison between IT teams and end-users, translating complex technical concepts into easily understandable terms for non-technical staff members.
Education
Bachelor - Business Administration
Anadolu University
Eskişehir, 26 11.2006 - 06.2010
Associate Degree - Computer Technology and Programming
Kocaeli University
İzmit, 41 09.2002 - 09.2006
Skills
Microsoft Active Directory
Resume Summary - Summary
Work experience in corporate resource. Enterprise Resource Planning in the Construction, Tourism and Automotive industry. Information technologies, Project Cost Management, Documentary, Production, Ability to work with different cultures and backgrounds.
National Status
Republic of Turkey
Military Status
Completed
Personal Information
- Age: 46
- Gender: Male
Photography
Nature Photography
I enjoy exploring nature through the lens. Capturing landscapes, wildlife, and natural light allows me to stay creative, patient, and observant — qualities that also enhance my professional focus. Photography helps me find balance between technology and the natural world.
Timeline
Senior IT Specialist
Enka İnşaat A.Ş.
10.2024 - 04.2025
Information Systems Manager
Entaş Turizm A.Ş. (is a Company of ENKA)
11.2022 - 10.2024
Senior IT Specialist
Alucon Group A.Ş.
02.2022 - 09.2022
Information Technologies Manager
GLOVETURK A.Ş.
02.2021 - 01.2022
Information Technologies Consultant
Aterko Prefabricated
01.2018 - 03.2020
Information Technologies Manager
Sembol Construction LLC Kazakhstan
10.2014 - 07.2017
Business Applications Specialist
Sembol Construction A.Ş.
08.2011 - 10.2014
Business Applications Specialist
Teknorot Otomotiv A.Ş.
02.2008 - 11.2010
Bachelor - Business Administration
Anadolu University
11.2006 - 06.2010
Associate Degree - Computer Technology and Programming
Kocaeli University
09.2002 - 09.2006
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Sharepoint
Microsoft Azure
Microsodt Servers
Aconex
IFS, Oracle and JDEdwards ERP
Languages
English
Upper intermediate (B2)
Turkish
Bilingual or Proficient (C2)
Russian
Beginner (A1)