Salih Ertekin
Ankara,01
Summary
Dynamic Warranty Specialist with extensive experience at Borusan Cat, excelling in warranty analysis and claim processing. Proven problem-solver with excellent communication skills, adept at conducting failure analysis and optimizing repair methods. Committed to enhancing operational efficiency and customer satisfaction through effective teamwork and technical expertise.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Warranty Specialist
Borusan Cat
01.2020 - Current
- Controlling and deciding on the operational requests coming from Borusan’s service operations and authorized service centers if they will be held on warranty budget.
- Reporting the problems and complaints to the CAT regarding with the all branches of the machines.
- Claiming the costs of the repairs done on the machines under warranty in all service operations from CAT
- Dealing with the returning of the damaged parts to the CAT and supplying the information related with the failure reason.
- Performing failure analysis to determine the cause of failure.
- Determining the most economical method of repair.
- Convincing Caterpillar that the failure was the result of a defect in factory material or workmanship.
Technical Training Instructor
Borusan Cat
01.2010 - 01.2020
- Responsible for delivering training on the fundamentals of Hydraulic, Electrical, Powertrain, and Engine systems to junior technicians, enhancing their technical skills effectively and efficiently
- Responsible for providing support in accurately diagnosing problems, performing tests, and properly adjusting components in a timely manner.
- Conduct on-the-job training and assessment of junior technicians mechanical skills to ensure competency development.
Field Service Technician
Borusan Cat
01.2006 - 01.2009
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance in the field
- Conducted fault detection and repair using diagnostic test methods, performed system calibration, periodic maintenance, and delivered training to customers.
Apprentice Technician
Borusan Cat
05.1998 - 05.1999
Joined Borusan CAT as an intern 23 years ago, gaining hands-on experience in engine, transmission and hydraulic systems.
Learned to remove and install Caterpillar components including engines, hydraulic pumps & motors, transmissions.
Gained knowledge in contamination control rules, cleaning processes, and workshop maintenance. In addition to this, developed discipline, patience, and continuous self-improvement through daily workshop practices and technical training under senior technicians.
Education
Bachelor of Science - International Relationship
Anadolu University
Ankara05-2006
Associate of Science - Mechanic
Gazi University
Ankara05-2004
Skills
- Warranty analysis
- Claim processing
- Problem-solving abilities
- Excellent communication
- Field Operation
- Customer relationship management
- Microsoft Office (Specially: Excel Office, Word, Power Point)
- Experience in Overhaul & Revision Processes (Specially: Drivetrain, Hydraulic and Engine Systems)
- Coaching and Training
- Knowledge in SIS, SIMS & CLAIMS
Accomplishments
- Achieved best practice prize by completing the alternator and ECM test bench with accuracy and efficiency by mining cat. BP number:1510-4.01-1397
- Achieved best practice prize by completing the Electronic Engine Simulation Board project with accuracy and efficiency by mining cat. BP number:1504-1.08-1376
- Dealing with the development of new hydraulic and powertrain components test unit within the scope of Tübitak projects and ensuring the strict adherence to procedures stated therein.
Certification
- Cat Basic Training, Borusan CAT - 2006 Istanbul, Turkiye
- General Hydraulic Training, Borusan CAT - 2008 Istanbul, Turkiye
- T series Track Type Tractor Training, Borusan CAT- 2008 Istanbul,Turkiye
- M series Motor Grader Training, Borusan CAT- 2009 Istanbul,Turkiye
- English Language Course, Global English-2010 online
- C series Articulated truck Training, Caterpillar-2015 Malaga-Spain
- Rexroth Pump Tranining, Caterpillar-2017 Ulm, Germany
- D series 777 Highway Truck Training, Caterpillar-2017 India
- Scrap Barrel Analysis Training, Borusan CAT-2019 Istanbul ,Turkiye
- Reuse and Salvage Traning, Borusan CAT-2019 Istanbul, Turkiye
- Hydraulic Test Bench Traning, Caterpillar-2019 Peoria-America
- Caterpillar Global Warranty Dealer Training Caterpillar-2021 Online
- After Failure Analysis Traning, Borusan CAT-2021 Ankara, Turkiye
- Tier 4 Final & Stage V Traning, Borusan CAT-2024 Ankara, Turkiye
- GC Series Motor Grader Traning, Borusan CAT-2025 Ankara, Turkiye
Additional Information
American Visa Status: Valid Visa Type: B1/B2 (Issued 18SEP2019, Expires 16SEP2029)
Instructional Media & Warranty and Other Process Training
Technical Training Content
Developed and delivered instructional media and training materials on warranty procedures and related business processes, enhancing employee knowledge and operational efficiency for Borusan Cat. You can see below some online training video links.
- How To Look Warranty Statement For Cat Equipment? (Turkish)
https://channel1.mediaspace.kaltura.com/media/Garanti+durumunu+%C3%B6%C4%9Frenme+%28How+to+Look+Warranty+Statement+for+cat+equipment%29/1_xj98oeno
- How To Start Delivery Date For Cat Equipment In SIMSi? (Turkish)
https://channel1.mediaspace.kaltura.com/media/%C3%9Cr%C3%BCn%C3%BCn+Garantisi+nas%C4%B1l+ba%C5%9Flat%C4%B1l%C4%B1r+%28How+to+start+delivery+date+for+cat+equipment+in+SIMSi%29/1_z1n5spma
- How To Claim For Standard Warranty? (Turkish)
https://channel1.mediaspace.kaltura.com/media/03S+STANDART+GARANT%C4%B0+CLAIM+PROSED%C3%9CR%C3%9C+%28+How+to+claim+for+standart+warranty%29/1_u5rf63px
- How To Claim A Service Letter For Warranty? (Turkish)
https://channel1.mediaspace.kaltura.com/media/MOD%C4%B0FIKASYON+CLAIM+S%C3%9CREC%C4%B0+%28How+to+claim+a+service+letter+for+warranty%29/1_r5hunql0
- How To Claim For Spare Part Warranty? (Turkish)
https://channel1.mediaspace.kaltura.com/media/YEDEK+PAR%C3%87A+GARANT%C4%B0+CLAIM+S%C3%9CREC%C4%B0+%28HOW+TO+CLAIM+FOR+SPARE+PART+WARRANTY%29/1_rbkbqycp
- 120M,12M,140M,14M,160M and 16M Motor Grader Position Sensor (Steering Cylinder) - Set Turkish
https://channel1.mediaspace.kaltura.com/media/120M%2C12M%2C140M%2C14M%2C160M+and+16M+Motor+Grayder+Position+Sensor+%28Steering+Cylinder%29++-+Set+Turkish/1_s3idj4sy
- Bench Test Procedure For a 777E Off-Highway Truck Transmission (English)
https://channel1.mediaspace.kaltura.com/media/Bench+Test+Procedure+For+a+777E+Off-Highway+Truck+Transmission/1_qf69oeux
- Load Sensing Pump Test Bench Procedure for 988H Large Wheel Loader (Turkish)
https://channel1.mediaspace.kaltura.com/media/988H+lastikli+Y%C3%BCkleyici+i%C3%A7in+Y%C3%BCk+hissetmeli+Pompa+Testi+%28+Load+Sensing+Pump+Test+Bench+Procedure+for+988H+Large+Wheel+Loader+%28Turkish%29/1_fmrtb0g8
- Transmission Test Bench Procedure for 966H Medium Wheel Loader (Turkish)
https://channel1.mediaspace.kaltura.com/media/Transmission+Test+Bench++Procedure+for+966H+Medium+Wheel+Loader++%28Turkish%29/1_011e6yqb
- Brake, Hydraulic Fan High Pressure Stall - Test Adjust for motor grader (Turkish)
https://channel1.mediaspace.kaltura.com/media/M+Greyder+Fan+Fren+Pompas%C4%B1+Y%C3%BCksek+Bas%C4%B1n%C3%A7+Test+ve+Ayar+%28Brake%2C+Hydraulic+Fan%29+High+Pressure+Stall+-+Test+Adjust/1_ac8zbgoa
Languages
English
Upper intermediate (B2)
Turkish
Bilingual or Proficient (C2)
Timeline
Warranty Specialist
Borusan Cat
01.2020 - Current
Technical Training Instructor
Borusan Cat
01.2010 - 01.2020
Field Service Technician
Borusan Cat
01.2006 - 01.2009
Apprentice Technician
Borusan Cat
05.1998 - 05.1999
Bachelor of Science - International Relationship
Anadolu University
Associate of Science - Mechanic
Gazi University