Salem Rezek

I create some softwares from scratch: POS, Learning Institute management , Accounting, BULK SMS systems that built by DotNet Framework and OOP

• Designed and developed more than 10 computer software desktop and web applications. in Various programming languages as : C# DotNet, ASP DotNet, VB DotNet, VBA , SQL server
• Designing and developing databases and writing complex stored procedures, Queries and functions .
• Provided technical expertise, contributing to the successful completion of complex projects.
• Designed and developed analytical data structures.
• Approved engineering and project scope documents prior to delivery.
• Integrated new software with existing systems and third-party APIs.
• Created databases, data entry systems, web forms, and other applications for diverse uses.
• Worked with analysts to prepare test plans and assess test data.

• Customer support for our company's ERP System named (MBM)
• Install,configure and implementation ERP , HR systems and applications, and perform sync between the systems.
• Receiving software modifications and customization orders from customers, studying it, and delivering to the developing team. Receiving modifications from the developing team, testing it, then install the end user, and training him.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
• Implemented feedback from clients to improve support services, resulting in higher customer retention rates.
• Tested new software prior to deployment.

I have worked as a ( ERP and LMS ) System Implementation and technical support, and DotNet programmer for ERP and HR System