Saif Mejri
Şişli, Istanbul
Summary
Dynamic sales expert with more than 7 years of experience in international sales. Strong business development, negotiation skills. Proven ability to achieve sales targets and significantly increase revenue. Results oriented, motivated and focused on customer satisfaction.
Overview
9
9
years of professional experience
Work History
Quality Manager
Kristal Clinic
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales supervisor, Expert medical consultant
Vitrin Clinic
01.2022 - 01.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Senior Sales Representative
Hestanbul
07.2020 - 01.2022
- Manage a portfolio of clients and develop new business relationships
- Educated customers on company systems, form completion, and access to services
- Negotiate terms of sale and conclude contracts successfully
- Collaborate with internal teams to ensure customer satisfaction and resolve any issues
- Achieve and exceed assigned sales targets.
Senior Sales Representative
Este, Plast Hair
06.2019 - 06.2020
- Documented client interactions, sales and pitches delivered in CRM
- Present products and services to potential customers
- Negotiate terms of sale and conclude contracts successfully
- Achieve and exceed assigned sales targets
Junior Sales Representative
ClinicExpert
01.2019 - 01.2019
- Documented client interactions, sales and pitches delivered in CRM
- Present products and services to potential customers
- Selling our services to customers, and representing the brand
- Reaching out to potential leads through a variety of channels.
Commercial Agent/Supplier
Cristal La Bross
01.2017 - 01.2019
- Performed other duties to support goals and objectives of relationship management teams.
- Structured and presented business cases for credit recommendation.
- Built and maintained relationships with associates, customers and vendors.
- Analyzed and negotiated product and terms and conditions.
- Developed long-lasting relationships with clients, fostering trust and loyalty for repeat business.
- Contributed to company growth by meeting or exceeding quarterly sales objectives regularly.
- Increased sales revenue through extensive market research and implementing effective sales strategies.
Sales representative
STB Société Tunisienne de Banque
04.2016 - 10.2016
- Selling products to customers and managing customer relationships
- Market researcher: Conducting market research and analyzing customer needs and preferences to inform sales strategies
- Account manager: Overseeing customer accounts and developing long-term partnerships to increase sales
- Marketing specialist: Creating marketing campaigns and activities to attract new customers and grow sales
- Customer service representative: Providing support to customers and resolving any issues that arise
- Front Office, Responsible for handling cash transactions and providing basic banking services to customers
- Customer service representatives: responsible for answering customer inquiries, resolving issues, and providing information about products and services
- Loan officers: responsible for evaluating loan applications and making decisions on whether to approve or deny them
- After Sales Service, UHD, Carrefour hypermarket, Marsa,Tunisia.
After-sales Service
Hypermarket Carrefour UHD
04.2015 - 09.2015
- Warranty information
- Solve all the problem with the customer face to face
- Product or service training
- Return and exchange policy details
- Automated support resources
- Coupon or digital code.
Education
A Diploma - Commerce and Distribution
CSFMT
2017
Skills
- Internal Auditing
- Customer Service
- Compliance Monitoring
- Customer Relationship Building
- Team Management
- Sales strategy development
Languages
Arabic
Native language
French
Advanced
C1
English
Advanced
C1
Turkish
Elementary
A2
Timeline
Quality Manager
Kristal Clinic
02.2024 - Current
Sales supervisor, Expert medical consultant
Vitrin Clinic
01.2022 - 01.2024
Senior Sales Representative
Hestanbul
07.2020 - 01.2022
Senior Sales Representative
Este, Plast Hair
06.2019 - 06.2020
Junior Sales Representative
ClinicExpert
01.2019 - 01.2019
Commercial Agent/Supplier
Cristal La Bross
01.2017 - 01.2019
Sales representative
STB Société Tunisienne de Banque
04.2016 - 10.2016
After-sales Service
Hypermarket Carrefour UHD
04.2015 - 09.2015
A Diploma - Commerce and Distribution
CSFMT