Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

SAHAR ALJAK

Istanbul,34
SAHAR ALJAK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
years of professional experience
1
Certification

Work History

BADR AIRLINES

Area Manger
10.2020 - Current

Job overview

  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Conducted departure and arrival briefings.
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
  • Established and maintained communication with air traffic control and other airfield personnel as required.
  • Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
  • Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
  • Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Exceeded sales forecast figures by 90% regularly through superior customer care

BADR AIR TRANSPORT

Commercial Manger
05.2018 - 09.2020

Job overview

  • Built relationships with clients to establish new contracts.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Negotiated contracts and product prices by collaborating with vendors and developers.
  • Built relationships with customers and community to establish long-term business growth.

BADR AIRLINES

Marketing Consultant
01.2015 - 04.2018

Job overview

  • Planned and executed events and marketing programs to increase qualified leads.
  • Achieved client vision and marketing objectives by collaborating with various departments.
  • Conducted market research and reported on clients' competition.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
  • Traveled nationally and internationally to meet with customers and deliver clear company messages.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created customized marketing materials to increase product awareness.

BADR AIRLINES

Sales Supervisor
09.2012 - 01.2015

Job overview

  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

GULF AIR

Pricing Distribution Analysis
04.2008 - 12.2011

Job overview

  • Monitored ticket sales and provided detailed reports to management.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.

Education

Sudan University of Science & Technology
Sudan

Bachelor of Applied Arts from Interior Design
10.2005

University Overview

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication
  • Dependable and Responsible

Certification

  • Certified [Basic Passenger Fares & Ticketing], [Sudan Airways] - [2006 ]
  • Certified [Electronic Ticketing Cutover Training ], [Gulf Air ] - [May 2008 ]
  • Certified [Falcon Host Reservation], [Gulf Air] - [Jan 2009]
  • Certified [Automated Exchange & Refund (AER)], [Gulf Air] - [Apr 2009]
  • Certified [Passenger Tariff One], [Gulf Air ] - [Jan 2010]
  • Certified [Satisfaction Corporate Customer Service ], [Gulf Air ] - [Jul 2011]
  • Certified [Safety Management System SMS ], [BADR ] - [Jun 2021]
  • Certified [Airside Safety], [BADR] - [Jul 2021]
  • Certified [ Badr Airlines Aviation Security ], [BADR] - [May 2021]
  • Certified [ Dangerous Goods (Carry) ], [BADR] - [Jul 2021]
  • Certified [ Human Factors Initial ], [BADR] - [Jul 2021]
  • Certified [ Airport Emergency Response Awareness ], [IATA] - [Jul 2021]

Languages

Arabic
Native language
English
Advanced
C1
Turkish
Beginner
A1

Timeline

Area Manger
BADR AIRLINES
10.2020 - Current
Commercial Manger
BADR AIR TRANSPORT
05.2018 - 09.2020
Marketing Consultant
BADR AIRLINES
01.2015 - 04.2018
Sales Supervisor
BADR AIRLINES
09.2012 - 01.2015
Pricing Distribution Analysis
GULF AIR
04.2008 - 12.2011
Sudan University of Science & Technology
Bachelor of Applied Arts from Interior Design
SAHAR ALJAK