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Sadık Çelikel
Tourism Staff
Alanya,07
Summary
Dynamic and results-oriented professional with extensive experience in customer service and client relations, notably at Royalisa City Apart. Demonstrated expertise in strategic planning and organization skills, enhancing guest satisfaction and operational efficiency. Proven track record of resolving complex customer issues, leading to a significant improvement in client retention and satisfaction.
Overview
2020
2020
years of professional experience
1
1
Certification
1
1
Language
Work History
Receptionist
Royalisa City Apart
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Bellboy
Relax Beach Hotel
- Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
Komi
Pizza Restaurant
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Waiter
Pizza Restaurant
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Entertainment Staff Member
Diamond Hill Resort
- Streamlined backstage operations by implementing effective communication methods among staff members.
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Boosted overall entertainment value by consistently introducing fresh concepts into the event lineup.
- Strengthened team morale by fostering an inclusive work environment that encouraged open communication and collaboration among staff members.
Receptionist
Oscar Resorts
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Call Center Representative
Salamis Bay Conti
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Receptionist
Cleopatra Golden Beach
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Boulevard Hotel
Komi
Mojito Pub
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Entertainment Staff Member
Desire Beach Hotel
- Streamlined backstage operations by implementing effective communication methods among staff members.
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Boosted overall entertainment value by consistently introducing fresh concepts into the event lineup.
- Strengthened team morale by fostering an inclusive work environment that encouraged open communication and collaboration among staff members.
Entertainment Staff Member
Corolla Beach Resort
Hotel Rep
Anı Tur
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Hotel Rep
TUI
05.2019 - 05.2019
Education
Bachelor Degree - Tourism And Hospitality
Girne American University
North Cyprus KyreniaSkills
Organization skills
Additional Information
A human who need money to survive and contunie in life by income
Certification
Tui smile academy
Interests
Timeline
Hotel Rep
TUI
05.2019 - 05.2019
Tui smile academy
05-2019
Receptionist
Royalisa City Apart
Bellboy
Relax Beach Hotel
Komi
Pizza Restaurant
Waiter
Pizza Restaurant
Entertainment Staff Member
Diamond Hill Resort
Receptionist
Oscar Resorts
Call Center Representative
Salamis Bay Conti
Receptionist
Cleopatra Golden Beach
Receptionist
Boulevard Hotel
Komi
Mojito Pub
Entertainment Staff Member
Desire Beach Hotel
Entertainment Staff Member
Corolla Beach Resort
Hotel Rep
Anı Tur
Bachelor Degree - Tourism And Hospitality
Girne American University