Sadi Demirci
CRM Data Analyst/Marketing
Kadıköy
Summary
Experienced Data Analyst&Marketing bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
CRM DATA ANALYST
Workhy/Mükellef
06.2023 - Current
- Helping development of sales, operations and marketing departments by examining large CRM data.
- Collect, analyze and report data.
- Sending CRM e-mails, creating and developing personas, designing landing pages and pop ups.
- Creating data-based personas and creating marketing campaigns suitable for these personas.
- Examining customer communication process and ensuring that customer satisfaction is increased.
- Organizing database, controlling data flow and performing reporting operations.
- After moving company establishment process to HubSpot with task and ticket system, establishment process started 27% faster, while customer satisfaction increased by 40% with e-mail automation.
CRM & DIGITAL MARKETING EXECUTIVE
Emaar
04.2022 - 04.2023
- Mobile application development and editing of mobile application.
- Collecting data from areas such as mobile application, Bluetooth and website.
- Creating database structure, creating layouts and preparing report structures.
- Examining obtained data and creating customer segments based on this data. Creating special campaigns and brand collaborations for each customer segment.
- Creating loyalty program infrastructure and creating main segments and rewards.
- Content production for social media accounts. Performing SEO checks and ad settings checks.
- Since we reached right audience with communication we made in our 'Vespa' campaign, we achieved turnover of 4 times our target. We increased number of footfalls by over 75% thanks to campaign we organized specifically for terrace restaurants that remained as dead areas in shopping mall.
DIGITAL MARKETING EXECUTIVE
Cult Socal
09.2021 - 04.2022
- Social media content planning of brands within the agency, strategy studies, organizing social media and websites.
MARKETING SPECIALIST
Musco Argo
08.2020 - 07.2021
- Establishing marketing strategies for local production company and strengthening social media areas.
Education
Management Informaton Systems -
Istanbul Medpol Unversty
Istanbul, 34 01.2017 - 01.2022
Skills
HubSpot (CRM, Sales & Marketing)
Data Analysis
SQL & Knime
Google Ads & Analytics & Data Studio
Microsoft Office
Communication
Project Planning
Certification
Social Media Marketing Certification II by HubSpot Academy
Timeline
CRM DATA ANALYST
Workhy/Mükellef
06.2023 - Current
CRM & DIGITAL MARKETING EXECUTIVE
Emaar
04.2022 - 04.2023
DIGITAL MARKETING EXECUTIVE
Cult Socal
09.2021 - 04.2022
MARKETING SPECIALIST
Musco Argo
08.2020 - 07.2021
Management Informaton Systems -
Istanbul Medpol Unversty
01.2017 - 01.2022