Sabina Abilova

•⁠ ⁠Mediating services for local patients in Antalya and foreign patients from European countries.

•⁠ ⁠Conducting preliminary consultations and arranging treatment plans with relevant parties.

•⁠ ⁠Welcoming and assisting guests within the healthcare facility, providing institutional support.

•⁠ ⁠Translating documents from Turkish to Russian/English.

•⁠ ⁠Providing multilingual support (3 languages) to international patients within the hospital.

•⁠ ⁠Performing simultaneous interpretation during online, in-person meetings, and medical conferences.

•⁠ ⁠Resolving issues between patients and the institution.

•⁠ ⁠Coordinating accommodation for international patients by liaising with partner hotels to arrange lodging.

•⁠ ⁠Optimized staff scheduling by aligning shifts with peak reception hours and contractual obligations, ensuring seamless coverage.

•⁠ ⁠Streamlined appointment management by coordinating bookings, evaluating availability, and efficiently handling cancellations.

•⁠ ⁠Managed communications by professionally addressing phone inquiries and emails related to bookings, general requests, and customer concerns.

•⁠ ⁠Maintained a pristine reception area by overseeing cleaning protocols, including floor care, seating organization, and overall tidiness.

•⁠ ⁠Enhanced client experience by delivering a warm and professional welcome, reinforcing a positive first impression.

•⁠ ⁠Ensured visitor comfort by proactively attending to needs and maintaining a welcoming, well-organized waiting area.

•⁠ ⁠Helped plan and organize events, ensuring events ran smoothly and effectively on the day.

•⁠ ⁠Warmly welcomed guests as they entered the event, handing drinks, showing them to their tables, or completing other tasks required.

•⁠ ⁠Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.

•⁠ ⁠Answered and directed incoming calls to relevant staff members using multi-line telephone system.

•⁠ ⁠Organized and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.

•⁠ ⁠Maintained clean and orderly reception area to impress and welcome visitors.