Ryan Hickey
Senior IT Consultant
Waltham,MA
Summary
Insightful IT Consultant, engineer and support professional with leadership experience including oversight of infrastructure, project implementation, cloud architecture and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and migration of complex systems. Highly adept in requests for proposal development, technology needs assessments and solutions implementation.
Overview
6
6
Certificates
24
24
years of professional experience
Work History
Senior IT Consultant
Self-employed
07.2019 - Current
Delivering creative and effective IT solutions for small and medium size businesses, enabling them to run more smoothly and scale more effectively. Providing solutions including:
- AWS and Azure cloud infrastructure migrations
- Technical support of on-prem and cloud end user computing and server environments
- Vendor management and cost-efficiency analysis
- Cyber security solutions consultation
- Disaster Recovery systems implementation
- IT infrastructure and systems auditing and documentation
Contractor for State of Massachusetts Department of Health and Human Services
- Providing project management and consultation on private cloud to AWS and Azure AD projects.
- Serving as subject matter expert and consultant to manage project deliverables including coordination with external vendors to deliver IT project components.
- Planning and managing project workstreams and application migration waves to ensure they are completed successfully and in timely manner.
Professional Services Engineer/Manager
Focus Technology Solutions, Inc.
08.2015 - 06.2019
- Skillfully managed and organized professional services department providing simultaneous IT project delivery for clients
- Implemented wide variety of IT projects on client networks including network audits, network redesign and overhauls, server replacements and migrations, AWS Infrastructure setup and migrations, Office 365 migrations, Azure Active Directory and Azure Infrastructure setups, SharePoint Online migrations, virtualization, office moves, remote office setups, security consultations, VPN implementations, new company IT infrastructure setups and other custom and specialized technical projects
- Performed all aspects of project delivery including pre-sales engineering, quoting, proposal creation, project design, implementation, management, and providing highest tier of support
IT Services Manager
NSK Inc.
03.2011 - 08.2015
- Managed all aspects of IT environments for 15 small to medium-sized businesses, including regular client meetings to discuss service needs and develop effective and practical IT solutions
- Lead and mentored teams providing IT services and projects for clients
- Provided CTO-level IT consultation to a medium size business with 500+ users across 10 locations
Senior Associate
NSK Inc.
03.2006 - 02.2011
- Provided high-level of on-site technical support, network administration, server monitoring and maintenance for small business clients in various industries
- Configured networks for smooth, reliable operation to meet business processes and objectives
Network Administrator
Covino Environmental Associates
01.2000 - 03.2006
- Provided network administration, desktop support and technology solutions for 30-user Windows based Local Area Network.
- Satisfied changing demands of company by delivering performance improvements including installation of servers, workstations, software packages and network equipment.
Education
Bachelor of Arts - Chemistry With Environmental Studies Minor
Providence College
Providence, RI 05.2001 -
Skills
Consulting: Systems Architecture Analysis, Requirements analysis and design phases, project management, Security planning
Operating Systems: Windows Server 2022, 2019, 2016, 2012R2, VMware ESXi, Windows 7 and 10 deployments, configuration and support
Microsoft Cloud: Office 365 migration and implementation, Microsoft Azure infrastructure configuration and management, SharePoint Online configuration and migration, Microsoft Intune implementation
AWS: VPC, EC2, VPN, CloudEndure, Migration Hub, S3, WorkSpaces, Worktops, WorkMail, SES, Route 53, Lightsail, CloudFormation
Cloud Tools: CloudEndure, Cloud FastPath, Zerto, SkyKick, ShareGate, MigrationWiz, Transend Migrator, Barracuda Essentials, JumpCloud
Networking: Cisco, Meraki, Dell, Adtran and HP ProCurve switches, Cisco and Adtran routers installation and configuration
Firewalls: Cisco ASA, Sonicwall, Juniper
Protocols and Services: DNS, DHCP, VPN, LAN, WAN, VLANS, RADIUS, RAID, TCP/IP, SMTP, FTP
Email Servers: Microsoft Exchange 2003/2007/2010/2013 administration, installation and migration, Office 365 migration and administration, AWS WorkMail
Wireless: Meraki, Ruckus, Ubiquiti, EnGenius, Bluesocket, Cisco, Linksys, Netgear
Phone Systems: Shoretel and Avaya installation and configuration, hosted VOIP deployment and administration
Disaster Recovery: server hardware crashes, Exchange information store corruption, Active Directory corruption, data loss, failed network equipment, widespread virus infection and email blacklisting
SaaS Technologies: Google Apps, Box, Microsoft 365
Video Conferencing: Zoom, MS Teams, Google Meet, Amazon Chime, Webex
Spam Filter Setup and Admin: Mimecast, Barracuda, Appriver, Office 365
Project Management Software: MS Project, Jira, Trello, SmartSheet
Accomplishments
- Researched applications, determined migration paths and communicated project plans with stakeholders
- Managed team of engineers performing migrations to ensure smooth and predictable application migrations
- Performed hundreds of successful application migrations to AWS
- Preparing detailed answers for extensive IT security questionnaire
- Auditing and creating documentation for client's IT security controls and procedures
- Recommending and implementing new security solutions
- Reviewing and addressing findings of security audit to ensure compliance and improve security posture of IT systems
- Consulted with the Boston Harbor Islands Alliance and the National Park Service regarding their IT needs at the pavilion.
- Designed, coordinated and installed all IT items including internet, wiring, wireless, kiosks, ticket machines and electronic signage.
- Replaced all computers and servers
- Designed and implemented new fiber-linked network
- Server room relocation and build-out
- Enterprise Wireless network installation
- Phone system replacement with multi-site hybrid Avaya system
- Management of technological aspects of new marquee installations
- Creation of multi-media kiosks
- Interpreted law and created a compliance assessment framework
- Presented program at company-sponsored seminars
- Performed compliance assessments and implemented changes to IT systems to help clients gain compliance
Large-Scale Migration to AWS
Served as technical lead on 500+ server migration from datacenter to AWS for Global Fortune 500 company.
Citizens Bank IT Security Audit
Served as technical lead for client during annual RBS Citizens Bank IT Security audit including:
Boston Harbor Islands Pavilion IT Setup
Served as the technical lead on the Boston Harbor Islands Pavilion construction project:
Citi Performing Arts Center IT Systems Overhaul
Designed, managed and implemented a multi phase IT infrastructure overhaul of the Citi Performing Arts Center Boston:
Massachusetts Personal Information Regulation Audit Program
Created a new revenue stream for the company by designing program that determined businesses' compliance with Massachusetts Personal Information Regulation (201 CMR 17)
Certification
AWS Certified Solutions Architect
Timeline
Senior IT Consultant
Self-employed
07.2019 - Current
Professional Services Engineer/Manager
Focus Technology Solutions, Inc.
08.2015 - 06.2019
IT Services Manager
NSK Inc.
03.2011 - 08.2015
Senior Associate
NSK Inc.
03.2006 - 02.2011
Bachelor of Arts - Chemistry With Environmental Studies Minor
Providence College
05.2001 -
Network Administrator
Covino Environmental Associates
01.2000 - 03.2006
Volunteer Work
Waltham Youth Basketball Coach
Waltham Youth Soccer Coach
Volunteer Work
Waltham Youth Basketball Coach
Waltham Youth Soccer Coach
Volunteer Work
Waltham Youth Basketball Coach
Waltham Youth Soccer Coach
Volunteer Work
Waltham Youth Basketball Coach
Waltham Youth Soccer Coach