Rumeysa CETREFLI
Assistant Online & Revenue Manager
Istanbul,34
Summary
Proven leader in hospitality management, adept at driving revenue growth and enhancing guest satisfaction at Ottoman's Life Hotel Deluxe. Excelled in pricing strategy and operations management, leveraging Microsoft Excel proficiency and team management skills to exceed financial targets. Achieved significant improvements in service delivery and cost-efficiency, demonstrating exceptional time management and planning abilities.
Overview
11
11
years of professional experience
Work History
Assistant Online & Revenue Manager
Ottoman's Life Hotel Deluxe
06.2024 - Current
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Optimized revenue streams through diligent analysis of key performance indicators and demand patterns.
- Identified new business opportunities through market research and competitive intelligence gathering techniques.
- Improved cost-efficiency by analyzing financial reports and identifying areas for operational improvements.
- Prepared fair value analysis for multiple-element arrangements and volume purchase agreements.
- Facilitated cross-functional collaboration between departments, fostering a culture of continuous improvement in achieving shared financial targets.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Assisted in budget development processes, ensuring alignment with company-wide revenue goals and objectives.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Managed reservations systems effectively, optimizing stay patterns to increase room occupancy rates.
- Collaborated with sales and marketing teams to develop targeted campaigns for revenue growth.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Reservation Supervisor
Point Hotel Taksim
01.2024 - 06.2024
- Analyzed booking trends and data, adjusting strategies to optimize occupancy rates.
- Monitored competitor pricing strategies and market trends, making informed decisions on rate adjustments as necessary.
- Collaborated with sales and marketing teams to develop promotional offers that attracted new customers.
Online Sales Supervisor
Ottoman's Life Hotel Deluxe
10.2022 - 01.2024
- Managed online metrics and made recommendations for continued improvement and optimization.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
Front Office Supervisor
Windsor Hotel & Convention Center Istanbul
02.2022 - 10.2022
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
Front Office Shift Leader
Elite World Hotels & Resorts
06.2019 - 02.2022
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Interviewed, hired, coached, and developed front office associates.
- Identified areas for improvement within the front office department by conducting regular evaluations of existing processes and implementing necessary changes accordingly.
- Implemented effective communication strategies within the front office team, fostering collaboration and improving overall performance.
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
- Conducted regular staff meetings to address concerns, provide updates, and encourage open dialogue among team members.
- Assisted guests with special requests, providing personalized attention to ensure a memorable stay.
- Monitored inventory levels for front office supplies, placing orders as needed to avoid stock shortages or delays in service provision.
- Processed check-ins and check-outs, created reservations and processed special requests.
Front Office Receptionist
Holiday Inn Istanbul - Kadikoy
02.2018 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Collected room deposits, fees, and payments.
Front Office Receptionist
Ramada Plaza Istanbul Asia Airport
06.2016 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Front Office Receptionist
Holiday Inn Gebze Istanbul Asia
09.2013 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Education
GED -
Karabuk University
Karabuk 04.2001 -
Skills
Microsoft Excel proficiency
Pricing strategy
Budgeting and Planning
Competitor Analysis
Sales channel optimization
Work Planning
Customer relationship development
Languages
Turkish
Native language
English
Upper intermediate
B2
Timeline
Assistant Online & Revenue Manager
Ottoman's Life Hotel Deluxe
06.2024 - Current
Reservation Supervisor
Point Hotel Taksim
01.2024 - 06.2024
Online Sales Supervisor
Ottoman's Life Hotel Deluxe
10.2022 - 01.2024
Front Office Supervisor
Windsor Hotel & Convention Center Istanbul
02.2022 - 10.2022
Front Office Shift Leader
Elite World Hotels & Resorts
06.2019 - 02.2022
Front Office Receptionist
Holiday Inn Istanbul - Kadikoy
02.2018 - 06.2019
Front Office Receptionist
Ramada Plaza Istanbul Asia Airport
06.2016 - 02.2018
Front Office Receptionist
Holiday Inn Gebze Istanbul Asia
09.2013 - 09.2014
GED -
Karabuk University
04.2001 -