Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Caregiving position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Coach Mobile
KAIROS/MTN
09.2020 - 01.2023
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Cashier
CHARDEN FAREL
02.2019 - 01.2020
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Communications Officer
ONG Arising of Fire Training Center
09.2018 - 09.2019
Coordinated high-impact events to raise public awareness of the organization''s mission and initiatives.
Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
Conducted thorough market research to inform strategic communication decisions aligned with organizational goals.
Marketing Assistant
CIBLE ETUDES RH/GALLUP
09.2017 - 09.2018
Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Secured grant funding by crafting persuasive proposals highlighting the significance of proposed research project.
Streamlined data management processes for increased efficiency and accuracy in research findings.
Developed comprehensive reports on research progress, keeping stakeholders informed and engaged.
Caregiver, Special Needs
CLINIQUE LE RICHE
01.2014 - 01.2017
Served as a reliable resource for families in navigating community support services and resources relevant to their loved one''s unique needs.
Enhanced the quality of life for special needs individuals by providing personalized care and attention.
Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
Education
Health And Safety in Caregiving
Alison
Ireland(online)
04.2023 - 05.2023
Bachelor of Science - Accounting And Business Management
IGC
Brazzaville, Congo
05.2015 - 05.2018
Higher Technician Diploma - Petroleum Engineering
City And Gilds
Accra, Ghana
01.2013 - 05.2014
High School Diploma -
Savorgnan De Brazza High School
Brazzaville, Congo
04.2007 - 05.2010
Skills
Timeline
Health And Safety in Caregiving
Alison
04.2023 - 05.2023
Coach Mobile
KAIROS/MTN
09.2020 - 01.2023
Cashier
CHARDEN FAREL
02.2019 - 01.2020
Communications Officer
ONG Arising of Fire Training Center
09.2018 - 09.2019
Marketing Assistant
CIBLE ETUDES RH/GALLUP
09.2017 - 09.2018
Bachelor of Science - Accounting And Business Management