Summary
Quote
Overview
Work History
Skills
Software
Personal Motivation
Work Preference
Certification
Languages
Interests
Timeline
Hi, I’m

ROWAN HASSAN

Business Management
ROWAN HASSAN

Summary

Detail-oriented Business Manager with a leadership mindset, offering diverse experience in customer service, business management, and project coordination. Skilled at cultivating relationships with new clients and business audiences. Possessing emotional intelligence, exceptional multitasking abilities, and strong organizational skills to tackle new challenges with a dedication to continuous growth.

Quote

Price is what you pay. Value is what you get.
Warren Buffett

Overview

5
years of professional experience
2
Certifications
3
Languages

Work History

Fortrade Limited

Account Manager
10.2024 - Current

Job overview

  • Engaged with customers to build rapport and loyalty.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Stayed informed of market trends and global economic developments to provide accurate advice to clients proactively.
  • Assisted Clients in initial funding and verification procedures with professional confidentiality
  • Demonstrated Basics of CFD trading and Day trading terminologies

Just English

ESL Teacher
05.2023 - 07.2024

Job overview

  • Educated students in basics of English grammar and conversational speaking.
  • Educated Students of all age groups and backgrounds efficiently.
  • Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
  • Facilitated small group and individual classes.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Presented extracurricular activities like language clubs in order to reinforce learning objectives outside of the classroom setting.
  • Encouraged students to deepen knowledge with additional learning opportunities.
  • Provided individual mentoring and special tutoring to struggling students.


Your on Call Virtual Assistant

Junior Business Manager
11.2022 - 2 2023

Job overview

  • Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals thus increasing overall team productivity by fostering a positive work environment and providing effective leadership.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics, including tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions and successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Managed social media, scheduling posts and helped create posts, interacted with our online communities, and sustained client communication.
  • Communicated with customers and vendors positively with particular attention to problem resolution

Blue Oak Property management

Assistant property manager
01.2022 - 06.2022

Job overview

  • Handled tenant complaints promptly and appropriately, calling in repairmen, Followed up with tenants, and Kept accurate records of all resident and tenant correspondence.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements, and maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Collected and maintained careful records of rental payments and payment dates by Monitoring and tracking payments and expenses, providing timely and accurate financial reports.
  • Escalated major issues to property manager for immediate remediation.
  • Updates property listings and conducted market researches.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

VendCo vending machines

Executive assistant & Team Leader
2 2021 - 12.2021

Job overview

  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel and accommodation arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage, as well as updating and maintaining confidential databases and records.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Conducted research and analyzed data to provide detailed reports on various business topics, which supported executives in decision-making processes by presenting findings in clear formats.
  • Improved office efficiency by creating and managing office systems to efficiently deal with documentation.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated training and onboarding for incoming office staff.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Produced invoices, reports, and other deliverables.

Savvy Virtual Solutions

Administrative assistant
02.2020 - 02.2021

Job overview

  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Increased customer engagement through social media.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency and and maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Created marketing materials and documents that showed brand accuracy and used trending design.

Yanabi Group, Istanbul

Real Estate Consultant (Intern)
10.2019 - 01.2020

Job overview


  • Improved client retention rate by consistently following up with past clients, ensuring their ongoing satisfaction and loyalty.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Negotiated favorable deals for clients by leveraging market knowledge and strong communication skills.
  • Stayed up-to-date on current market trends and industry news to provide insightful advice to clients when making important real estate decisions.
  • Utilized social media platforms to promote properties, increasing online visibility and attracting more prospective buyers.
  • Interacted with customers by phone, email, or in-person to provide information.

Vodafone UK

International Technical Support Agent
1 2015 - 1 2017

Job overview

  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service by going the extra mile, I enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company, and escalated major issues to supervisor.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand, which aided me to retain customers considering cancellation, thus I was consistently able to meet and exceeded performance goals, contributing to the overall success of the call center.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions such as utilizing our CRM software efficiently, and updating customer profiles accurately during each interaction.
  • Resolved over 50 technical support inquiries per day

Skills

Team leadership and employee development

Software

Canva

Google suite

Asana

Monday

Salesforce

Adobe photoshop

Go high level

Facebook business suite

Slack

Hootsuite

Zillow

Buildium

Zapier

Clockify

Clickup

Personal Motivation

Personal Motivation

I am wholeheartedly committed to inspiring future generations through my own professional experiences. I firmly believe in the power of passion, dedication, and motivational mentorship to lead a team effectively within an empowering and nurturing work environment.

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

Remote

Important To Me

Career advancementFlexible work hoursWork from home option

Certification

TESOL, Open International Academy

Languages

English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Turkish
Upper intermediate (B2)
German
Elementary (A2)

Interests

Planning

Management

Leadership

Psychology

Human rights

Timeline

Account Manager
Fortrade Limited
10.2024 - Current
ESL Teacher
Just English
05.2023 - 07.2024
Junior Business Manager
Your on Call Virtual Assistant
11.2022 - 2 2023
Assistant property manager
Blue Oak Property management
01.2022 - 06.2022
Administrative assistant
Savvy Virtual Solutions
02.2020 - 02.2021
Real Estate Consultant (Intern)
Yanabi Group, Istanbul
10.2019 - 01.2020
Executive assistant & Team Leader
VendCo vending machines
2 2021 - 12.2021
International Technical Support Agent
Vodafone UK
1 2015 - 1 2017

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ROWAN HASSANBusiness Management