Hi, I’m
Roua Amamou
Receptionist / Guest Relation / Medical Advisor / Artistic Manager
Istanbul
Summary
Professional in visitor services with strong focus on enhancing guest experiences and operational efficiency. Skilled in team collaboration, conflict resolution, and adapting to dynamic environments. Reliable and results-driven with expertise in customer relations, staff training, and event coordination. Known for effective communication and leadership abilities to meet and exceed organizational goals.
Overview
6
years of professional experience
7
years of post-secondary education
3
Languages
Work History
Lotus Thai Spa Ibıs Hotel
Receptionist
01.2025 - 04.2025
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
International Plus Clinıc
Medical Advisor
05.2024 - 10.2024
Job overview
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- provided treatment plans balancing medical expertise, patient goals and individual compliance levels.
Gelal Ağa Wyndham Istanbul Old City Fatih, Istanbul
Guest Relation
04.2024 - 05.2025
Job overview
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Resolved customer complaints promptly and professionally, maintaining positive guest relations.
- Conducted regular follow-ups with guests post-departure to maintain lasting relationships and encourage future visits.
2wins Artwork
Founder
01.2022 - 01.2023
Job overview
- Painting- Mixed Media- Photography- All Visual Arts
Freelance Artist
01.2020 - 01.2023
Job overview
- Showcased and sold artwork through online platforms, exhibitions, and commissioned projects.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Developed art and design concepts.
Clothing Model
01.2020 - 01.2022
Job overview
- Collaborated with photographers, stylists, and creative teams to achieve desired looks and portray the clothing in the best possible way.
Taurus Prod.
Visual Artist
01.2019 - 01.2022
Job overview
- Colloborated with the production team to create visual artwork for various projects.
- Designed and produced visual elements for products and productions.
- Contributed creative ideas and executed artistic concepts to enhance the final products and content.
Education
Halic UniversityIstanbul, 34
Master of Business Administration
09.2023 - Current
Higher Institute of Fine Arts of SousseSousse Tunisia
Bachelor of Arts
09.2020 - 06.2023
Higher Institute of Fine Arts of SousseSousse Tunisia
Computer Sciences
09.2016 - 06.2019
Skills
Medical communication
CRM tracking
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Customer service focus
Guest relations
Strong organization
Management Skills
Creativity
Artistic Research
Artistic Analysis
Teamwork
Project Management
Microsoft Office
Consumer relations
Timeline
Receptionist
Lotus Thai Spa Ibıs Hotel
01.2025 - 04.2025
Medical Advisor
International Plus Clinıc
05.2024 - 10.2024
Guest Relation
Gelal Ağa Wyndham Istanbul Old City
04.2024 - 05.2025
Halic University
Master of Business Administration
09.2023 - Current
Founder
2wins Artwork
01.2022 - 01.2023
Higher Institute of Fine Arts of Sousse
Bachelor of Arts
09.2020 - 06.2023
Freelance Artist
01.2020 - 01.2023
Clothing Model
01.2020 - 01.2022
Visual Artist
Taurus Prod.
01.2019 - 01.2022
Higher Institute of Fine Arts of Sousse
Computer Sciences
09.2016 - 06.2019