Ronald Turay

• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Resolved customer complaints, ensuring satisfaction and fostering loyalty.
• Managed store budget, controlling expenses to ensure financial targets were met.
• Stored stock safely and securely to maintain quality of goods.
• Oversaw inventory management, reducing stock loss through effective control measures.
• Actioned customer feedback to improve product and service provisions.
• Merchandised displays to showcase new and popular items.
• Coached employees on upselling techniques, significantly increasing average transaction value.
• Compiled reports on store performance, delivering insights to senior management for strategic decision-making.
• Conducted regular performance reviews, setting objectives and targets for individual team members.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Implemented theft prevention measures to reduce store losses.
• Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
• Led a team of 20 staff, providing training, performance feedback, and personal development support.
• Recruited motivated, personable staff to deliver outstanding customer care.
• Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
• Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
• Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
• Developed retail strategies with seasonal changes and implementation plans for deployment teams.
• Organised promotional events to enhance customer footfall and highlight new product launches.
• Developed and maintained relationships with local businesses to boost community engagement and store profile.

• Engaged with customers to understand needs and deliver tailored service.
• Identified issues, analysed information and implemented effective solutions.
• Built and maintained courteous and effective working relationships.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Picked up additional tasks to aid team success.
• Enhanced working relationships by participating in team-building activities.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.
• Met schedule using excellent planning and coordination skills.
• Prepared a range of written communications, documents and reports.
• Enhanced customer engagement and satisfaction through proactive service delivery.
• Developed team communications and information for meetings.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Achieved service time and quality targets.
• Maintained clean, safe working environments to eliminate accident risks.
• Managed complaints with calm, clear communication and problem-solving.
• Collaborated with team members to achieve target results.

• Managed school administration, timetables, registration and introductions.
• Worked with parents and staff to improve student behavioural and learning issues with proactive approaches.
• Worked with parents to help improve student behaviour and academic performance.
• Interacted positively with pupils, families and staff to demonstrate conduct expectations of teaching and administrative personnel.
• Created disciplinary code and behaviour management
• Managed teacher performance evaluations, identifying areas for professional development and facilitating targeted training workshops.
• Reviewed student grade reports each semester to determine probation or suspension based on academic regulations.
• Instructed teachers on classroom management, behaviour and instructional strategies.
• Oversaw staff training and development programmes, promoting continuous professional growth and improving teaching strategies.
• Visited classrooms and evaluated teacher instructional techniques and student responses.
• Performed as Acting Principal to maintain continuity of leadership and make decisions in a timely manner.
• Established effective communication channels with parents, providing regular updates on school initiatives and student progress.
• Held meetings with teachers to review current classroom policies and determine strategies for improvement.
• Created behaviour management strategies conducive to productive a productive learning environment.
• Promoted extracurricular activities, including sports and arts, to develop pupils' talents and interests beyond the classroom.
• Fostered a positive school culture, encouraging respect, inclusivity, and collaboration among students and staff.
• Evaluated student behaviour against established discipline standards and enforced policies.
• Conducted performance evaluations of teaching staff, offering constructive feedback and setting objectives for professional development.
• Directed the integration of technology in teaching methods, increasing digital literacy amongst pupils and staff.
• Directed the planning and execution of school events, celebrations, and assemblies, promoting school spirit and community involvement.
• Facilitated collaboration and cooperation between departments and cross-functional teams to support and establish initiatives, lessons and student activities.
• Developed and implemented comprehensive school curricula, aligning with national education standards and fostering academic excellence.
• Coordinated with department heads to develop and implement innovative curriculum enhancements, resulting in improved student engagement.
• Provided teaching staff with resources and opportunities for further professional development with curriculum training courses.
• Established and enforced modern educational standards to support student needs.
• Managed the maintenance and improvement of school facilities, prioritising projects that enhance the learning environment.
• Verified achievement of educational programme objectives and standards through continual performance monitoring and evaluation.
• Chaired meetings with parents, effectively communicating school policies and addressing concerns to strengthen community relations.

Registered individuals using computer systems, ensuring accurate data entry and timely processing.

• Managed registration paperwork and streamlined processes to enhance service delivery.
• Verified identity documents and assessed eligibility for registration services to maintain compliance and accuracy.

Advised exporters on trade laws and developments in transportation, arranged transport, and prepared necessary documents, ensuring proper packing, marking, and labelling.

Engaged by exporters to fulfill all customs formalities and various other requirements of ports and dock

Coordinated with authorities to ensure compliance in shipping goods for export.

Completed formalities for delivery of imported goods to importer's warehouse, ensuring compliance with regulations.