Roaa Alashi
Business Administration
Istanbul
Summary
Proven track record in exceeding sales targets, showcasing exceptional sales proficiency and effective prospecting. Demonstrated ability to resolve complaints, ensuring customer satisfaction. Skilled in multitasking and data entry, I bring a blend of strong communication skills and a results-driven approach to achieve and surpass goals.
Overview
3
3
years of professional experience
Work History
Call Center Sales Representative
Newest Realty Company
2 2024 - 7 2024
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in fast-paced environment.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Opened new accounts and documented personal, demographic, and payment information in system.
Care Assistant
Iradaty Care
11.2023 - 12.2023
- Volunteer
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Supported rehabilitation efforts by helping patients perform prescribed exercises and follow personalized therapy plans.
Physical Therapist
Fizyotherapy Sağlık Yaşam Merkezi
11.2022 - 10.2023
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Improved patient mobility by developing personalized treatment plans and monitoring progress.
- Recorded patient prognosis, treatment and responses into reports and patient charts.
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Conducted clinical assessment and evaluation to determine patient needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
Assistant
Al Jazari International School
06.2021 - 07.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
Education
MBA - Business Administration
Istanbul Gelisim University
Istanbul, Turkey 04.2001 -
Bachelor of Science - Physical Therapy And Rehabilitation
Istanbul Gelisim University
Istanbul, Turkey 04.2001 -
High School Diploma -
The First Secondary School in Al Rakkah
AL Khobar, KSA 04.2001 -
Skills
Complaint handling and resolution
Sales proficiency
Product and service knowledge
Problem-Solving
Decision-Making
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Self-Motivated
Active Listening
Software Proficiency
Dependable and Responsible
Calm under pressure
Languages
Arabic
English
Turkish
Timeline
Care Assistant
Iradaty Care
11.2023 - 12.2023
Physical Therapist
Fizyotherapy Sağlık Yaşam Merkezi
11.2022 - 10.2023
Assistant
Al Jazari International School
06.2021 - 07.2022
MBA - Business Administration
Istanbul Gelisim University
04.2001 -
Bachelor of Science - Physical Therapy And Rehabilitation
Istanbul Gelisim University
04.2001 -
High School Diploma -
The First Secondary School in Al Rakkah
04.2001 -
Call Center Sales Representative
Newest Realty Company
2 2024 - 7 2024