Riza Karadeniz

• Analyze products' customer and service requirements, Lead and support the process and the team in deployment of TAV Technologies solutions.
• Conduct business analysis and business requirements information for specific products.
• Establish and manage the product/solution integration schedule
• Manage and support project activities during the implementation.
• Prepare functional specifications used for customization and/or verify that specifications reflect customer requirements.
• Developed comprehensive project plans, outlining scope, resources, timelines, and deliverables.
• Collaborated with clients to identify system requirements and translate them into actionable steps for development teams.

• Analyze customer systems and service requirements, support new and existing customers in the integration of Amadeus products or solutions.
• Support software implementation project activities at airline customers from different part of the world.
• Identify specific actions necessary to integrate Amadeus products/services.
• Establish and manage the product/solution integration schedule.
• Write functional specifications used for customization and/or verify that specifications reflect customer requirements.
• Manage and support project activities during the implementation.
• Guarantee that customized products/solutions meet specified requirements.
• Inspected changes before client performed user acceptance testing.

• Amadeus ASC (Amadeus Airline Support Center)
• Responsibility of overseeing L2 and L3 support for Amadeus Products including LMS, Altea reservation, and Altea Inventory.
• Conduction of the initial investigation and delivery of the matter to the appropriate team when an issue or request was directed to the department,

Dedicated Loyalty Program Support Services for :
Egyptair - Ooredoo(Qatar Telecom) - Royal Brunei Airlines - Boliviana de Aviación- Copa Airlines - TAP Air Portugal.

• Respond to Amadeus customers inquiries for Amadeus Products and Solutions (functionality, application, interactions between different solution components)
• Acknowledge, investigate and when possible recover incidents within service levels
• Escalate incidents to 3rd level resolver groups within Amadeus or to external service providers
• Provide Amadeus customers with updates on the status of major problems.
• Improve/complete existing Knowledge Solutions. If missing, propose new knowledge solutions and validate with team leader.
• Represent the Global Customer Care group in Service Design meetings.
• Support product/solution installations and updates as well as database configurations
  
• Enhance team members' knowledge of incumbent's areas of expertise (products, solutions and customer) through contribution to training sessions and documentation.
• Represent Amadeus by providing onsite support during customer system migrations.
• Develop strong relationships with clients, resulting in repeat business and positive feedback.
• Deliver exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

• Managing the entire Turkey airport operations of Egyptair including after sales services support and administrative tasks.
• Monitoring, controlling and managing the ticket and reservation operations.
• Supervision of EgyptAir Station core team and subcontracted ground handling agents
• SLA Management and third party management of local authorities, vendors and handling agents,
• Flight permission & Airport slot management
• Point of contact for Civil Aviation Authority Turkey and local departments in Egypt
• Monitoring and taking actions thereof as to manage the relevant KPI's in terms of operational targets.
• Key account and customer relations management of the services that are offered at the airport.
• Reduce operational costs by analyzing expenses, implementing cost-saving measures, and negotiating vendor contracts.

• Supervision of Turkey airport operations including after sales services support, administrative tasks etc.
• Controlling and managing the scheduled passenger flights and cargo flights
• Supervision of Egyptair Station operations team of consisting of more than 20 subcontracted handling team members.
• Third party management of local authorities, vendors, handling agents, flight permission & slot management
• Monitoring and taking actions thereof as to manage the operational targets.
• Customer relations management of the services that are offered at the airport
• Develop strong relationships with vendors, negotiating favorable contracts for supplies and services.
• Establish a culture of continuous improvement by encouraging staff members to provide input on potential enhancements or adjustments.

Dedicated service professional for Lufthansa Istanbul Station

• Lufthansa Station Gate & Counter Coordination.
• Passenger Handling for Lufthansa flights including arrival, departure and irregularity handling
• Check-In counter and Boarding Gate coordination
• Coaching and mentoring of new agents
• Profiling and travel document inspection

• Identification and targeting of new real estate to enrich inventory
• Organize client generation events and lead generation process
• Search and identify properties that match the criteria set of clients,
• Conduct negotiations, prepare offers, and support the clients with all issues leading up to the deal closing date.
• Cultivate strong relationships with agents, lenders and title companies.
• Utilize online marketing platforms to promote real estate services and generate leads.