Rıdvan Ergin
German Language Teacher, Editor, Translator, Linguist
Izmir,35
Summary
Proven problem-solver and communicator, I've enhanced customer satisfaction and streamlined operations at Tango.Me Live. My blend of organizational skills and a positive attitude has consistently improved team efficiency and client relations, with a notable achievement in resolving customer complaints, fostering repeat business, and maintaining precise financial records.
Overview
14
14
years of professional experience
Work History
Live Streaming Agent
Tango.Me Live
01.2020 - 01.2024
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Assistant
Selçuk University
06.2017 - 06.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Night Auditor
TUI Sensatori Resort
04.2013 - 10.2016
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
Night Auditor
Vikingen Infinity Resort & Spa
04.2012 - 10.2013
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
Cashier Manager
Alanya Damlataş Aquapark
04.2010 - 10.2012
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
Master of Arts in Philology - Germanistik
Selçuk University
Konya 04.2001 -
Bachelor of Arts - Germanistik
Selçuk University
Konya 04.2001 -
High School Diploma -
Karşıyaka High School
İzmir 04.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Critical thinking
Organizational skills
Schedule management
Timeline
Live Streaming Agent
Tango.Me Live
01.2020 - 01.2024
Assistant
Selçuk University
06.2017 - 06.2018
Night Auditor
TUI Sensatori Resort
04.2013 - 10.2016
Night Auditor
Vikingen Infinity Resort & Spa
04.2012 - 10.2013
Cashier Manager
Alanya Damlataş Aquapark
04.2010 - 10.2012
Master of Arts in Philology - Germanistik
Selçuk University
04.2001 -
Bachelor of Arts - Germanistik
Selçuk University
04.2001 -
High School Diploma -
Karşıyaka High School
04.2001 -