Reza Dabiri

• Oversaw daily operations of the exchange office, ensuring a smooth workflow and timely completion of transactions.

• Applied strong leadership and problem-solving skills to maintain team efficiency and effectively organize workflows.

• Enhanced customer satisfaction by responding promptly to inquiries, addressing concerns, and providing effective solutions.

• Increased team productivity by implementing efficient processes and setting clear expectations for staff members.

• Trained and mentored staff to improve performance, foster a collaborative environment, and ensure compliance with regulatory standards.

• Monitored financial transactions and ensured accuracy, adhering to all company policies and legal requirements.

• Served as the primary liaison between the municipality management and external partners in joint ventures and co-promotions, fostering strong relationships and collaboration.

• Planned and executed successful PR events, ensuring positive exposure and enhancing the public image of the municipality.

• Collaborated with the marketing team to create cohesive messaging across all channels, maximizing impact and ensuring consistent communication.

• Managed internal, external, and crisis communications, maintaining the municipality’s reputation and effectively addressing public concerns.

• Developed and implemented strategic communication plans to promote municipal initiatives and engage with the community.

• Organized press conferences, media briefings, and public events to disseminate information and generate positive coverage.

• Assisted in the daily operations of the company, ensuring efficient workflows and timely completion of tasks.

• Reviewed invoices, payment requests, and expense reimbursements prior to approval, ensuring accuracy and compliance with company policies.

• Managed inventory records and coordinated procurement to maintain optimal stock levels, reducing downtime and operational costs.

• Engaged with customers to build strong business relationships, providing personalized service and support to enhance satisfaction and loyalty.

• Developed a comprehensive understanding of company products and services to offer tailored suggestions based on customer needs.

• Verified that all work was aligned with service level agreements (SLAs) and client requirements, ensuring high-quality standards and client satisfaction.

• Collaborated with IT teams to support project execution, including documentation management and progress tracking.

• Provided administrative support in financial management, processing invoices, managing expenses, and maintaining accurate financial records.

• Assisted in the implementation of new operational procedures, contributing to improved efficiency and reduced costs.

• Built strong relationships with clients through attentive service, leading to repeat business and referrals.

• Emphasized product specifications and benefits to meet customer needs, effectively guiding purchasing decisions.

• Increased customer satisfaction by promptly addressing and resolving issues, ensuring a positive customer experience.

• Assisted call-in customers with questions and orders, providing clear and concise information to facilitate smooth transactions.

• Developed in-depth knowledge of company products and services to provide accurate and helpful recommendations to customers.

• Consistently exceeded sales targets by identifying new opportunities and upselling additional products and services.

• Collaborated with the sales team to develop strategies for expanding the customer base and increasing market reach.