Renad Douhan
Business Adminstration - Aviation Management
Ankara
Summary
Performance-driven and dedicated professional with a proven track record in diverse sales operations, import & export, data entry, and e-commerce. Skilled in building relationships with global brands and international companies. Effective negotiator with excellent communication and leadership abilities, capable of working under pressure to achieve and exceed sales goals.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service & Sales Representative
Assist Company
01.2023 - 12.2024
- Handled direct customer interactions and provided effective solutions to inquiries and complaints.
- Achieved sales targets by converting potential leads into loyal customers.
- Enhanced customer satisfaction through professional and prompt service.
- Collaborated with marketing and sales teams to support promotional campaigns and boost sales.
International Sales Specialist
Ase Makine
01.2019 - 12.2022
- Maintained regular contact with customers, ensuring prompt and courteous service.
- Identified prospective customers using marketing strategies, business directories, and referrals.
- Managed inquiries regarding sales orders, invoices, shipping data, and documentation, including import & export operations.
- Negotiated prices, terms, and conditions in line with company values and strategies.
- Led key account management and developed strong long-term relationships.
- Expanded business overseas, resulting in an 80% increase in sales.
- Participated in trade shows, onboarded new distributors, and trained them on products.
- Grew international sales team into 6 members through business expansion.
Education
Aviation Management
Türk Hava KurumuNiversitesi
02.2018
Skills
- Territory Management & Expansion
- Account Development & Management
- Customer Service & Relations
- Import & Export Operations
- E-Commerce & Online Sales
Sales& Business Development
Strategic planning
Social Media Marketing
Customer Relationship Managment (CRM)
Networking
Accomplishments
- Achieved a 25% increase in sales within six months.
- Awarded the title of “Best Sales Employee.”
- Supported the company in entering new markets (e.g., expanded into the Gulf region).
- Trained and onboarded 10 new employees, enabling them to perform efficiently.
- Reduced project costs by 15% through successful negotiations with suppliers.
- Completed a project ahead of schedule.
Additional Information
- Languages: Arabic – Native, English – Fluent, Turkish – Advanced
- Certificates: Sales & Negotiation Training, Digital Marketing Certificate
- Driving License: Valid International Driving License (Turkey)
- Mobility: Willing to relocate and available for international business travel
- Work Eligibility: Valid residence permit in Turkey / Eligible to work in the UAE
- Interests: Public speaking, blogging, cooking content creation
Timeline
Customer Service & Sales Representative
Assist Company
01.2023 - 12.2024
International Sales Specialist
Ase Makine
01.2019 - 12.2022
Aviation Management
Türk Hava KurumuNiversitesi