Reha Eroğlu
Istanbul,Turkey
Summary
Aviation professional with proven expertise in aircraft turnaround and operational efficiency. Strong command of airport software and comprehensive knowledge of safety regulations, risk management, and security measures. Recognized for exceptional judgment and risk assessment skills, ensuring compliance with safety procedures. Dedicated to improving operational processes and upholding the highest safety standards in the aviation industry.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Airline Representative/Supervisor
Maple Group Aviation
İstanbul, Avr.
2025.06 - 2026.03
- Streamlined boarding procedures to reduce departure delays effectively.
- Monitored passenger service operations closely, identifying areas for improvement promptly.
- Facilitated smooth passenger flow through effective management of check-in and boarding processes.
- Ensured prompt resolution of customer complaints for improved passenger satisfaction.
- Achieved seamless communication between team members, improving overall productivity.
- Led timely check-in procedures to facilitate departures in line with schedule.
Passenger Services Officer
HAVAS
İstanbul, Avr.
2013.06 - 2025.03
- Assisted with check-in and boarding procedures for foreign airlines.
- Supported passengers with special conditions by managing their paperwork.
- Facilitated transactions between passengers, police, and airlines.
Coordinator Assistant
Portclinic
Istanbul, Bakırköy
2012.05 - 2013.05
- Coordinated reception and support for wheelchair passengers to ensure smooth transitions from aircraft to terminal services.
- Provided assistance in health sector operations to enhance patient care initiatives.
- Administered support to medical department staff and facilitated communication between teams to improve service delivery.
Education
Master - Aviation Management, Turkish, Evening Education
İstanbul Gelişim University
İstanbul 2021.10 - 2022.07
Bachelor - Economics and Managerial Sciences Faculty, Economics, Turkish
Anadolu University
Eskişehir 2007.09 - 2021.06
Skills
- Airport software proficiency
- Professional judgment
- Aircraft turnaround expertise
- Airport safety regulations
- Risk assessment skills
- Aviation security measures
- Aviation safety procedures knowledge
- Operational efficiency
- Risk management expertise
Certification
- Operational Planning in Airline Businesses, Istanbul University | 2023-07
- Airport Management, Istanbul University | 2023-07
- Time Management, Bogazici Institute | 2023-07
- Microsoft Office365, Bogazici Institute | 2022-08
- Effective Communication Technics, Bogazici Institute | 2022-04
- Microsoft Certified Solution Developer, SmartPro Technology | 2019-09
Languages
Turkish
Native
English
Advanced
Russian
Beginner
Hobbies and Interests
Motorcycle, Drones, Coding, Trading and Investing, Books, Photography, Camping, Piano, Sailing
Social Media Links
www.linkedin.com/in/rehaerogluu
Timeline
Airline Representative/Supervisor
Maple Group Aviation
2025.06 - 2026.03
Master - Aviation Management, Turkish, Evening Education
İstanbul Gelişim University
2021.10 - 2022.07
Passenger Services Officer
HAVAS
2013.06 - 2025.03
Coordinator Assistant
Portclinic
2012.05 - 2013.05
Bachelor - Economics and Managerial Sciences Faculty, Economics, Turkish
Anadolu University
2007.09 - 2021.06