

Recognized expert in three key areas:
Quality Management: Proficient in quality management systems with particular expertise in ISO 9001v2015, ISO 18295v2017, ISO 14001v2015, and ISO 45001v2018 standards. Proven experience in designing, implementing, and continuously improving quality systems to ensure compliance and operational excellence.
Training Engineering: Specialized in designing and implementing tailored training programs to meet organizational and individual needs. Experience in developing professional development pathways, creating educational materials, and evaluating training outcomes to ensure effective skill development for personnel.
Multichannel Sales Services Management: Expertise in managing sales activities across various channels, including online sales, telemarketing, and direct sales. Ability to develop and implement innovative sales strategies, aligning with market trends and customer preferences to drive revenue growth and customer acquisition.
Responsibilities:
Co-founded the company and played a pivotal role in defining its strategic direction and growth trajectory.
Developed and implemented strategic plans to drive business development and expansion initiatives.
Led market research and analysis to identify opportunities for innovation and growth.
Established partnerships and alliances to enhance the company's market presence and competitiveness.
Provided leadership and guidance to cross-functional teams to ensure alignment with organizational goals.
Achievements:
Successfully spearheaded the launch of EVOCORE's operations, including extensive market research and analysis, within a condensed timeframe of six months.
Demonstrated resilience and adaptability in navigating regulatory challenges related to Morocco's stance on international e-commerce.
Proactively engaged with stakeholders and regulatory authorities to advocate for favorable policies and facilitate market access for EVOCORE's products and services.
Responsibilities:
Developed and implemented quality management strategies to ensure adherence to standards and regulations.
Led quality improvement initiatives to enhance customer satisfaction and operational efficiency.
Conducted audits and assessments to identify areas for improvement and mitigate risks.
Led a team of trainers and quality assurance specialists to deliver high-impact training solutions.
Collaborated with cross-functional teams to implement best practices and drive continuous improvement.
Provided leadership and guidance to ensure compliance with quality standards across the organization.
Achievements:
Implemented quality management systems resulting in improved operational efficiency and customer satisfaction.
Achieved ISO 9001 V2015 & ISO 18295-1 V2017 certification for quality management systems within [durée
Successfully led initiatives to streamline processes and reduce costs while maintaining quality standards.
Received commendations for contributions to organizational excellence and customer service.
Developed and delivered training programs to enhance quality awareness and performance.
Responsibilities:
Provided senior-level consulting expertise in organizational development and project management.
Led strategic initiatives to optimize business processes and enhance organizational efficiency.
Conducted assessments and analyses to identify opportunities for improvement.
Developed and implemented tailored solutions to address client needs and achieve project objectives.
Collaborated with stakeholders to ensure successful project delivery and client satisfaction.
Achievements:
Successfully delivered project outcomes within tight deadlines and budget constraints.
Provided valuable insights and recommendations to clients, resulting in improved organizational performance.
Received positive feedback from clients for professionalism and quality of deliverables.
Responsibilities:
Oversaw quality assurance and compliance processes to ensure adherence to regulatory requirements and industry standards.
Developed and implemented strategies to enhance operational efficiency and effectiveness.
Conducted audits and assessments to identify areas for improvement and mitigate risks.
Collaborated with cross-functional teams to develop and implement best practices.
Provided guidance and support to business units on quality and compliance matters.
Achievements:
Implemented quality management systems resulting in improved compliance and operational efficiency.
Successfully led initiatives to streamline processes and reduce costs while maintaining quality standards.
Received recognition for contributions to organizational excellence and regulatory compliance.
Enhanced customer satisfaction through continuous improvement initiatives.
Responsibilities:
Developed and executed strategic training initiatives to enhance employee performance and capabilities.
Directed quality assurance processes to ensure compliance with industry of services standards and regulations.
Led a team of trainers and quality assurance specialists to deliver high-impact training solutions.
Implemented performance evaluation systems to measure the effectiveness of training programs.
Collaborated with senior management to align training and quality initiatives with organizational objectives.
Achievements:
Achieved significant improvements in employee performance and productivity through targeted training interventions.
Enhanced customer satisfaction ratings by implementing quality improvement initiatives.
Streamlined training processes, resulting in cost savings and increased efficiency.
Received recognition for outstanding leadership and contributions to organizational success.
Responsibilities:
Developed and implemented comprehensive training programs to enhance employee skills and knowledge.
Ensured compliance with quality standards and regulations through effective quality assurance processes.
Managed training schedules, resources, and budgets to optimize efficiency and effectiveness.
Conducted needs assessments to identify training gaps and develop targeted training solutions.
Collaborated with department heads to align training initiatives with organizational objectives.
Achievements:
Successfully increased employee performance and satisfaction through tailored training interventions.
Achieved improved quality metrics by implementing enhanced quality control measures.
Achieved ISO 9001 V2008 & NF serices 345 certification for quality management systems.
Reduced training costs by optimizing resources and introducing cost-effective training methods.
Received commendations for outstanding leadership and contributions to organizational development.
Developed and implemented training programs to enhance employee skills and knowledge in alignment with organizational goals.
Managed the quality assurance process to ensure compliance with industry standards and regulations.
Led cross-functional teams to identify areas for improvement and implement best practices.
Analyzed training effectiveness and quality metrics to drive continuous improvement initiatives.
Coordinated with internal stakeholders and external partners to deliver high-quality training solutions.
Achievements:
Successfully improved employee performance by 20% through targeted training initiatives.
Achieved ISO 90001 V2008 & NF services 345 certification for quality management systems within 5 years.
Implemented a new training evaluation system resulting in enhanced feedback and performance measurement.
Reduced training costs by optimizing resources and streamlining processes.
Managing Sales Operations and Customer Relationship Centers
Outside of work, I am passionate about mountaineering, trekking, running, and surfing. These activities fuel my spirit of adventure and resilience, teaching me valuable skills such as preparation, perseverance, and risk management. They also provide a welcome balance to my professional life, allowing me to recharge and approach challenges with renewed energy and perspective.