Reda Ibrahim Sabry
El Mansoura
Summary
Food and Beverage Operation Manager experienced in leading large-scale operations in luxury hotels and resorts. Achieved profitability and guest satisfaction by streamlining processes and enhancing customer experiences through strong team collaboration and adaptive strategies. Focused on operational leadership, budgeting, and menu development to drive high standards and impactful results.
Overview
6
6
Languages
1
1
Certification
25
25
years of professional experience
2027
2027
years of post-secondary education
Education
Bachelor of Tourism and Hotels - Tourism
Swiss Academy For Tourism And Hospitality
CairoWork History
Food and Beverage Operation Manager
Ayla Grand Hotel
01.2024 - Current
- Managed full food and beverage operations within 5-star luxury hotel with 210 rooms and 7 diverse outlets, ensuring smooth daily operations and adherence to high service standards.
- Trained and supervised a team of 42 staff members across multiple F&B departments, fostering operational excellence and enhancing guest satisfaction.
- Collaborated with cost control and finance departments to monitor budgets and streamline operational costs while maintaining service quality.
- Designing, developing, and implementing innovative menus across all dining outlets while ensuring alignment with guest preferences, seasonal trends, and brand standards.
Food and Beverage Manager
Reef Oasis Blue Bay Hotel and Resort
01.2022 - 01.2024
- Overseeing full-scale food and beverage operations for a large luxury resort including 697 rooms and 17 outlets, ensuring smooth coordination between all dining venues and departments.
- Managed diverse culinary operation across Italian, French, Fish cuisine, buffet restaurants, à la carte dining, and in-room dining services to cater to varied guest preferences.
- Led, trained, and supervised workforce of 135 staff members to maintain service quality and adherence to hotel standards.
- Planned and organized guest entertainment programs, evening shows, and animation activities to elevate guest experience and satisfaction.
Waiter
Intercontinental
Cairo, Egypt
02.2002 - 02.2023
Food and Beverage Assistant Manager
Jaz Makadi Star & Spa
01.2021 - 01.2022
- Managed daily food and beverage operations across 5-star resort with 350 rooms and 7 outlets, ensuring smooth service flow and operational efficiency.
- Training, coaching, and supervising 52 employees across different F&B departments to maintain high service standards and improve performance.
- Monitored operational activities including service quality, hygiene standards, and guest satisfaction to ensure compliance with hotel policies.
- Supported senior management in implementing operational procedures to enhance guest experience across dining areas.
Food and Beverage Assistant Manager
Sentido Reef Oasis Senses Hotel & Resort
01.2018 - 01.2021
- Managed food and beverage operations for large resort with 400 rooms and 9 outlets, achieving consistency in service delivery and enhancing guest satisfaction.
- Training, supervising, and evaluating 65 staff members to ensure adherence to operational standards and service excellence.
- Trained, supervised, and evaluated 65 staff members to uphold operational standards and deliver service excellence.
- Supported management in implementing SOPs and maintaining high hygiene and quality standards to enhance operational efficiency.
Restaurants Manager
Savoy Hotel & Resort
01.2016 - 01.2018
- Managed restaurant operations within luxury 5-star resort with 650 rooms, coordinating activities across multiple dining venues for seamless service delivery.
- Supervising 4 specialty à la carte restaurants including Chinese, Indian, Lebanese, and Thai cuisine, ensuring authenticity and service quality.
- Implemented upselling techniques and revenue enhancement strategies, resulting in increased sales performance and achievement of monthly financial targets.
- Monitored guest feedback and improved service standards, enhancing overall dining experience and guest satisfaction.
Assistant Food and Beverage Manager
Reef Oasis Blue Bay Hotel and Resort
01.2014 - 01.2016
- Managed food and beverage operations across 152 rooms and 9 outlets, achieving efficient service delivery and operational consistency.
- Coordinated banquet operations, outside catering events, and meeting room services for up to 250 guests per event, enhancing guest satisfaction.
- Supporting senior management in daily operational planning, staff supervision, and quality control processes.
- Ensured compliance with health, safety, and hygiene regulations across all F&B operations, maintaining high standards of service.
Restaurant Manager
Reef Oasis Blue Bay Hotel and Resort
01.2012 - 01.2014
- Managed daily restaurant operations in large resort environment with 620 rooms and 10 F&B outlets to ensure seamless service delivery.
- Supervising service delivery for up to 350 guests daily while ensuring consistency, quality, and guest satisfaction.
- Monitored staff performance and ensured adherence to hotel standards and policies, enhancing operational consistency.
- Resolved guest complaints and service issues, contributing to high satisfaction levels among guests.
Assistant Restaurant Manager
Reef Oasis Beach Resort
01.2009 - 01.2012
- Managing daily restaurant operations across a large resort environment with 790 rooms and 21 F&B outlets.
- Supported service teams to ensure smooth workflow and uphold guest service standards.
- Assisted in scheduling staff and developing training programs to enhance performance evaluation processes.
- Ensured compliance with operational procedures to maintain consistent service quality.
Captain
Savoy Hotel & Resort
01.2005 - 01.2009
- Delivering high-quality guest service in main dining rooms and specialty restaurants within a 5-star luxury hotel environment.
- Supervised junior service staff in seafood restaurant to enhance service execution.
- Resolved guest complaints and fulfilled requests to elevate overall satisfaction.
- Maintained cleanliness and service readiness to uphold professional standards in restaurant operations.
Waiter
Intercontinental
Cairo, Egypt
05.2002 - 06.2003
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Skills
- F&B operations management
- Budget control
- P&L control
- Guest experience management
- Team leadership
- Microsoft Office
- Opera
- Fidelio
- Problem Solving
- F&B operations
- Budget management
- Menu planning
- Team training
- Guest satisfaction
Certification
Health & Safety Committee Members Training (2023), Developing Open Communication Channels (2021), Goal Setting (2019), Lobster Ink Training (2018), Budgeting & Management by Objectives (2017), HACCP System Setup (2008)
Languages
Arabic | Native
English | Very Good
French | Beginner
German | Beginner
Russian | Beginner
Italian | Beginner
Personal Information
- Title: Food and Beverage Operation Manager
- Date of Birth: 1980-05-24
- Nationality: Egyptian
- Marital Status: Married
Timeline
Food and Beverage Operation Manager
Ayla Grand Hotel
01.2024 - Current
Food and Beverage Manager
Reef Oasis Blue Bay Hotel and Resort
01.2022 - 01.2024
Food and Beverage Assistant Manager
Jaz Makadi Star & Spa
01.2021 - 01.2022
Food and Beverage Assistant Manager
Sentido Reef Oasis Senses Hotel & Resort
01.2018 - 01.2021
Restaurants Manager
Savoy Hotel & Resort
01.2016 - 01.2018
Assistant Food and Beverage Manager
Reef Oasis Blue Bay Hotel and Resort
01.2014 - 01.2016
Restaurant Manager
Reef Oasis Blue Bay Hotel and Resort
01.2012 - 01.2014
Assistant Restaurant Manager
Reef Oasis Beach Resort
01.2009 - 01.2012
Captain
Savoy Hotel & Resort
01.2005 - 01.2009
Waiter
Intercontinental
05.2002 - 06.2003
Waiter
Intercontinental
02.2002 - 02.2023
Bachelor of Tourism and Hotels - Tourism
Swiss Academy For Tourism And Hospitality