Books
Recep İLKHANI
GENERAL MANAGER
Istanbul,34
Summary
Dynamic professional with a proven track record at The Sign Hotels, excelling in guest relations and complaint handling to enhance customer satisfaction. Skilled in Microsoft Office Suite and adept at fostering team collaboration, I significantly streamlined operations, boosting efficiency. My leadership and administrative abilities have consistently driven positive outcomes in fast-paced environments.
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Office Manager
The Sign Hotels
08.2023 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Created, prepared, and delivered reports to various departments.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Receptionist
The Sign Hotels
06.2022 - 08.2023
Call Center Supervisor
Nisantasi University
01.2022 - 06.2022
- Developed process controls and metrics for daily management of call center.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
Senior Waiter
The Sign Hotels
06.2021 - 12.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased repeat business with personalized recommendations for menu items and daily specials.
İntern Health Assistant
Istanbul University
02.2021 - 06.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Licence - Accounting Office
Çanakkale 18 Mart Universty
Çanakkale, Turkey 04.2001 -
Associate of Science - Oncology Hospital
İstanbul University
Fatih, Turkey 04.2001 -
Skills
Administrative skills
Documentation and control
Relationship building
Customer service
Listening skills
Guest relations
Complaint handling
Data entry
Reservation management
Employee supervision
Revenue management
Reservations assistance
Expense reporting
Hotel information
Schedule management
Microsoft Office Suite
Reception operations
Strong leadership
Decision-making
Team collaboration
Customer relationship management
Reliability
Interests
Cars and Planes
Tennis
Timeline
Front Office Manager
The Sign Hotels
08.2023 - Current
Receptionist
The Sign Hotels
06.2022 - 08.2023
Call Center Supervisor
Nisantasi University
01.2022 - 06.2022
Senior Waiter
The Sign Hotels
06.2021 - 12.2021
İntern Health Assistant
Istanbul University
02.2021 - 06.2021
Licence - Accounting Office
Çanakkale 18 Mart Universty
04.2001 -
Associate of Science - Oncology Hospital
İstanbul University
04.2001 -