Books
Recep İLKHANI
Front Office Manager
Istanbul,34
Summary
Dynamic professional with a proven track record at The Sign Hotels, excelling in guest relations and complaint handling to enhance customer satisfaction. Skilled in Microsoft Office Suite and adept at fostering team collaboration, I significantly streamlined operations, boosting efficiency. My leadership and administrative abilities have consistently driven positive outcomes in fast-paced environments.
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Front Office Manager
The Sign Hotels
08.2023 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Created, prepared, and delivered reports to various departments.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Receptionist
The Sign Hotels
06.2022 - 08.2023
Call Center Supervisor
Nisantasi University
01.2022 - 06.2022
- Developed process controls and metrics for daily management of call center.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
Senior Waiter
The Sign Hotels
06.2021 - 12.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased repeat business with personalized recommendations for menu items and daily specials.
İntern Health Assistant
Istanbul University
02.2021 - 06.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Licence - Accounting Office
Çanakkale 18 Mart Universty
Çanakkale, Turkey 04.2001 -
Associate of Science - Oncology Hospital
İstanbul University
Fatih, Turkey 04.2001 -
Skills
Administrative skills
Interests
Cars and Planes
Tennis
Timeline
Front Office Manager
The Sign Hotels
08.2023 - Current
Receptionist
The Sign Hotels
06.2022 - 08.2023
Call Center Supervisor
Nisantasi University
01.2022 - 06.2022
Senior Waiter
The Sign Hotels
06.2021 - 12.2021
İntern Health Assistant
Istanbul University
02.2021 - 06.2021
Licence - Accounting Office
Çanakkale 18 Mart Universty
04.2001 -
Associate of Science - Oncology Hospital
İstanbul University
04.2001 -