Rawan Ahmed
İstanbul avcılar
Summary
An enthusiastic graduate senior of international business and trade studies, Seeking a challenging opportunity with an honorable organization in the business field that applies and develops my interpersonal skills.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Representative
Medical Point
07.2024 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Call Center Representative
3SEAS
01.2024 - 07.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Assistant Manager
MAJD DIŞ TICARET
06.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Medical Consultant
Hanzal Clinic
02.2021 - 05.2023
- Consulted with healthcare professionals on business decisions.
- Presented findings from clinical research at conferences and seminars, contributing to the advancement of medical knowledge within the field.
- Maintained detailed documentation of patient interactions, treatments, and outcomes for accurate record-keeping purposes.
- Improved patient outcomes by consistently staying updated on the latest medical research and advancements.
Educational Consultant
EDU TESLA
01.2020 - 06.2020
- Reviewed curricula materials ensuring alignment with state standards while optimizing effectiveness for diverse student populations.
- Organized committees, workshops and conferences to promote social and intellectual welfare of students.
- Assisted in the creation of individualized education plans for students with diverse needs.
- Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
Education
Bachelor of Economics - International Trade And Business
Istinye University
Istanbul, Turkey 05.2020 - 05.2024
Skills
Management
Trend Analysis
Financial analysis
Call Control
Customer Relationship Management
Problem-solving skills
Call Center Customer Service
Sales closing
Product Upselling
Personal Information
- Date of Birth: 18/11/1996
- Nationality: Yemen
Languages
Arabic
Native language
English
Advanced
C1
Turkish
Intermediate
B1
Timeline
Call Center Representative
Medical Point
07.2024 - Current
Call Center Representative
3SEAS
01.2024 - 07.2024
Assistant Manager
MAJD DIŞ TICARET
06.2023 - 12.2023
Medical Consultant
Hanzal Clinic
02.2021 - 05.2023
Bachelor of Economics - International Trade And Business
Istinye University
05.2020 - 05.2024
Educational Consultant
EDU TESLA
01.2020 - 06.2020