Rami Kharbotli
Restaurant Manager
Istanbul,34
Summary
Dedicated restaurant manager with 10+ years of experience in the food service industry.
Skilled in all aspects of restaurant operations, including staff supervision, customer satisfaction and inventory management. Proven ability to assist in leading teams to deliver high-quality service and achieve performance goals. Strong organizational skills with a keen eye for detail and a commitment to ensuring a positive dining experience for patrons. Seeking to leverage expertise in a challenging restaurant manager or assistant manager role to contribute to the success and growth of a dynamic restaurant team.
Overview
14
14
years of professional experience
Work History
Restaurant manager
Larisa Restaurant & Cafe ( Italian Cuisine )
06.2022 - 01.2024
- Staff Management: Hiring, training, scheduling, and supervising staff members such as chefs, baristas, servers, and hosts.
- Customer Service: Ensuring excellent customer service standards are maintained, handling customer inquiries or complaints effectively.
- Menu Development: Collaborating with chefs to create and update Italian-inspired menus, ensuring authenticity and appeal to customers.
- Quality Control: Monitoring food quality and presentation, ensuring dishes meet the restaurant's standards and recipes.
- Inventory and Cost Control: Managing inventory levels, ordering supplies, and controlling food and labor costs to maximize profitability.
- Operational Oversight: Managing daily operations, including opening and closing procedures, ensuring cleanliness, and compliance with health and safety regulations.
- Marketing and Promotions: Developing and implementing marketing strategies to attract customers, such as promotions, special events.
- Financial Management: Monitoring financial performance, preparing budgets, analyzing sales data, and making adjustments to achieve financial goals.
- Adaptability and Problem-Solving: Being able to handle unexpected situations, such as staffing issues, equipment malfunctions, or customer complaints, in a calm and efficient manner.
-
Hotel Manager
Almamya Hotel & Residence / Guinea Conakry
06.2021 - 05.2022
- Recruiting, training and supervising staff
- Planning Maintenance work, events and room booking
- Handling customer complaints and queries
- Ensuring compliance with health care and safety legislation and licensing law
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners
- Food safety, checklists, inventory and scheduling.
Restaurant Manager
Mazaj Resto-café
01.2020 - 06.2021
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Catering Manager
Al Mayyar Catering
07.2019 - 8 2019
- Responsible for ordering and receiving, preparing all hotel dine in lounges, setting up tables and buffets, handling customer service and complains (6 floors) including 3 VIP lounges.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
-
Restaurant Manager
Aquaria Restaurant
01.2017 - 06.2019
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Floor supervisor
Al Mayass Restaurant
09.2012 - 10.2016
- Supervising and coordinating the activities of waitstaff, hosts, and runners during shifts, ensuring efficient and friendly service.
- Welcoming guests, assisting with seating arrangements, and ensuring their needs are met throughout their dining experience.
- Managing the flow of guests and reservations to optimize table turnover and minimize wait times.
- Monitoring food and beverage quality, presentation, and adherence to established standards before serving to guests.
- Providing training to new staff members on service procedures, menu items, and customer service standards.
- Handling guest inquiries, complaints, and special requests promptly and professionally to ensure guest satisfaction.
- Ensuring cleanliness and organization of the dining area, including tables, chairs, and service stations.
- Liaising with kitchen staff to ensure timely and accurate preparation of food orders and smooth communication between front and back of house.
- Ensuring compliance with health, safety, and sanitation regulations, including proper handling of food and adherence to hygiene standards.
- Reporting on daily operations, including sales, guest feedback, and any issues encountered during the shift to restaurant management.
- Managed a team of 35 people.
Captain Waiter
Leila Restaurant
01.2010 - 01.2012
Education
3 BT hospitality -
American Universal College Lebanon
Skills
Having a responsible attitude remaining calm under pressure, superb decision making skills
Promoting good work practices
Able to build a positive rapport with staff
Calmly responding to accident and emergency situation
Writing reports for management and delivering presentations
Respond promptly to customer inquiries, handle and resolve customer complaints
Effective customer communication skills including listening, asking appropriate questions, clarifying the issues and expressing oneself clearly
Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
Organize workflow to meet customer timeframes
Ability to work as a part of the team
Point of Sale (POS) system operation
Personal Information
- Date of Birth: 08/19/87
- Nationality: Lebanese
- Marital Status: Married
Languages
Arabic
Native language
Mother Language, Fluent, Intermediate
Proficient
C2
Turkish
Advanced
C1
English
Proficient
C2
French
Upper intermediate
B2
Timeline
Restaurant manager
Larisa Restaurant & Cafe ( Italian Cuisine )
06.2022 - 01.2024
Hotel Manager
Almamya Hotel & Residence / Guinea Conakry
06.2021 - 05.2022
Restaurant Manager
Mazaj Resto-café
01.2020 - 06.2021
Catering Manager
Al Mayyar Catering
07.2019 - 8 2019
Restaurant Manager
Aquaria Restaurant
01.2017 - 06.2019
Floor supervisor
Al Mayass Restaurant
09.2012 - 10.2016
Captain Waiter
Leila Restaurant
01.2010 - 01.2012
3 BT hospitality -
American Universal College Lebanon