Ramazan ERGEN
Customer Service Agent
Istanbul
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly at high level of service in every interaction.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Huawei
03.2020 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
No Degree -
Cumhuriyet Univercity
04.2001 -
Skills
Customer service excellence
Customer Relationship Management (CRM)
[Product or Service] support
Call center experience
Technical Troubleshooting
Problem-solving abilities
Teamwork and Collaboration
Issue and Resolution Tracking
Application support
Hardware diagnostics
Timeline
Customer Support Specialist
Huawei
03.2020 - Current
No Degree -
Cumhuriyet Univercity
04.2001 -