Book reading
Radmila Dzhazaeva
Tourism Manager
Dubai
Summary
Dynamic Tourism Manager and Tour Guide with a proven track record as a self-employed professional. Expert in leveraging social media marketing and unparalleled time management to develop captivating tour programs and itineraries, resulting in a 20% increase in repeat customers. Skilled in fostering strong customer relationships and promoting tourism development through innovative strategies.
Hardworking and passionate applicant with strong organizational skills, looking to grow in the tourism field. Ready to help the team achieve the company's goals.
Overview
5
5
years of professional experience
5
5
Languages
Work History
Tourism Manager
Mila Travel, Self-employed
01.2022 - 04.2024
- Implemented effective marketing strategies to increase brand visibility in target markets, driving up visitor numbers.
- Enhanced tourist experience by developing and implementing innovative tour programs and itineraries.
- Evaluated trends in the travel industry to adapt offerings accordingly for continued relevance.
- Conducted thorough research on local attractions for accurate representation in promotional materials.
- Managed complex crisis situations effectively during unforeseen circumstances such as natural disasters or political unrest.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Developed strategic partnerships with local businesses to promote mutually beneficial tourism initiatives.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Negotiated favorable contracts with travel agents, hotels, transportation providers, and other suppliers to secure cost-effective deals for clients.
- Increased customer satisfaction by providing personalized services to clients based on their preferences and needs.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
Tour Guide
Self-employed
05.2019 - 01.2024
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Guided groups of up to 7 people on scheduled tours.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Developed new walking routes that highlighted lesser-known points of interest, diversifying the company''s offerings and attracting a wider range of clientele.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Contributed to a 20% increase in repeat customers through exceptional service and fostering long-term relationships with clients.
- Established positive relationships with tour members through fun and engaging conversation.
- Furnished customers with unique experiences by developing and creating new tour routes.
Education
No Degree - Smm And Target Manager
Murad Lariba
Russia 04.2001 -
No Degree - Tourism Manager
Sletat.ru
Russia 04.2001 -
Oriental in "Asia And African Studies"
Institute of Practical Oriental Studies
Moscow 04.2001 -
Skills
Social Media Marketing
Interests
Trips
Interest in different world cultures and traditions
Timeline
Tourism Manager
Mila Travel, Self-employed
01.2022 - 04.2024
Tour Guide
Self-employed
05.2019 - 01.2024
No Degree - Smm And Target Manager
Murad Lariba
04.2001 -
No Degree - Tourism Manager
Sletat.ru
04.2001 -
Oriental in "Asia And African Studies"
Institute of Practical Oriental Studies
04.2001 -