Qamar Mohammadi

I am responsible for recruitment and management of all UN volunteers (over 400 UN Volunteers) in 30 countries (Europe countries) with 15 UN agencies. Also, within this role, I provide technical and functional support on different aspects of the volunteer management support and implementation of volunteer management policies & procedures working very closely with UN Agencies, headquarter teams as well as our Regional Offices and Field Units.

· Support and prioritizing Ukraine crisis related recruitments in Ukraine, Romania, Poland, Hungary, Slovakia, Czechia, and Moldova as well as support earthquake emergency response in Turkey.

· Liaise with relevant UNDP units to facilitate government clearances, entry visas, and resident permits of incoming UN Volunteers and their recognized dependents.

· Support the outreach activities with UN entities for demand generation and information on UNV modalities.

· Report concerns and recommendations from volunteers and senior management.

· Lead weekly team meetings to communicate weekly updates and review team performance.

· Manage communications and correspondence during colleague's absences to maintain workflows.

· Managed the recruitment process for over 600 National and 400 International staff of United Nations Assistance Mission in Afghanistan (UNAMA).

· Worked closely with the hiring managers and the candidates through the process of posting, identification, review, selection, written test, and interview scheduling, hiring, onboarding, and conduct orientation session for new hires).

· Created and maintained internal job descriptions and postings to accurately reflect roles.

· Posted job announcements and pre-screened applicants for available positions.

· Updated the consolidated recruitment report on daily basis.

· Conducted employment verification and background investigation to facilitate hiring process.

· Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

· Developed and maintained training materials and benefits packets for new hires.

· Issued the documents such as confirmation, extension, termination, HR minutes, routine correspondence, letter of appointment and employment certification.

· Advised UNAMA staff (international and national) in terms of their entitlement management by receiving and responding to their queries and concerns as per staff rules and regulations.

· Verified information and to certify supporting documents for processing Dependency Allowance and forward the documents to UN KJSO for further process.

· supported UNAMA’s downsizing project of 2020 which was particularly challenging also in the context of COVID-19 pandemic and working remotely.

· Created, organized, and maintained employee personnel files to keep sensitive data secure.

· Assisted with planning, organizing, and coordinating events.

· Reviewed and processed payroll-related actions to drive data accuracy and comply with staff rules and regulations.

· Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.

· Partnered with HR on creative strategies for talent acquisition processes and procedures.

· Organized and attended hiring events and participated in job fairs to network with potential candidates.

· Processed paperwork related to grievances, classifications, and employee leaves of absence.

· Coordinated training schedules and filed crucial administrative paperwork.

· Verified previous employers and other references to determine applicants' employment acceptability.

Voluntarily worked with a group of women in Kabul Afghanistan as a women human rights defender providing learning services for girls and women, conducting training and programs, and sharing their needs and requests with the Afghan politician and Chief of the Afghan High Peace Council of Afghanistan.

· Assisted Chief Operation Resources Management (CORM) in answering calls, making appointments, taking minutes of meetings, travel arrangements, and answering incoming calls and recorded accurate messages and other duties as instructed by CORM.

· Executed record filing systems to improve document management and field coordination documentation.

· Served as contact person and source of information to maintain good communication with the Regional Administrative Offices /Deputy Regional Administrative Offices (11 Field Offices).

· Supported the logistical arrangements and prepared materials/agendas and VTCs with field offices and reserved/managed meeting room availability.

· Performed photocopying, data entry and communication distribution for office events.

· Checked stock to determine inventory levels and maintain office supply products.

· Prepared correspondence, reports, and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.

· Obtained signatures for financial documents and internal and external invoices.

· Coordinated repairs for office equipment to keep equipment functional and running.

· Maintained positive working relationship with fellow staff and management.

· Maintained front desk to provide positive first impression.

· Received and distributed mail, letters, and packages.

· Coordinated support to facilitate general office operations.

· Offered reception coverage to relieve staff during absences or breaks.

· Scheduled service and changed and ordered toner to keep printers and copiers functioning.

· Assisted HR department in the Recruitment process, file management, and other administrative support.

· Collected and organized voters’ information for entry, prioritizing entries to increase efficiency.

· Input voters’ information into spreadsheets and database to provide leaders with quick access to essential data.

· Identified and corrected voters data entry errors to prevent duplication across systems.

· Maintained database by entering new and updated voters’ information.

· Followed data program techniques and procedures to maintain data entry requirements.

· Transferred voters’ data from hard copies to digital databases, organizing information in new formats.

· Set-up up the biometric machine and worked as a biometric trainer on the election day.

· Managed and counted all the votes after election day (Parliamentary).

· Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

· Verified outdated data and implemented necessary changes to records.

· Scanned and stored files and records electronically to reduce paper files and secure data.

· Completed database backups to secure information.

· Gathered and documented statistical information to generate reports.

· Exceeded quality goals to support team productivity.

· Remained focused for lengthy periods to accurately perform work with adequate speed.

· Addressed data problems, troubleshooting solutions to minimize interruptions.

· Created reports and audited charts to maintain concise records.

· Stored hard copies of data in organized files to optimize retrieval.

· Detected flaws in voters’ data, resolving issues and communicating with team.

· Performed other assigned tasks during the election period.

· Arranged and coordinated meetings with donors and NGOs aiming to acquire technical and financial support for education program in Afghanistan.

· Assisted the National Strategic Education Plan (NESP) coordination committees and TWGs in organizing meetings, compiling, and editing bi-weekly reports of working groups and sharing them with all stakeholders involved.

· Updated unit database by collecting information from institutions and suppliers, assisted in collecting and recording of NGO’s reports.

· Reviewed the proposals of national and international organizations based on the Ministry of education policy and regulations before implementing.

· Assisted in the analysis of Data and information.

· Assisted with the work plan and donations reports.

· Maintained an archive list for all documents.

· Arranged official meetings, workshops.

· Assisted in the preparation of different reports.

· Assisted unit in the write up of relevant reports.

· Assisted unit in preparation of bi-annual and annual reports.

· Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

· Understood and followed oral and written directions.

· Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our services.

· Prioritized and organized tasks to efficiently accomplish service goals.

· Identified needs of clients promptly and efficiently.

· Maintained updated knowledge through continuing education and advanced training.

· Provided excellent service and attention to clients when face-to-face or through phone conversations.

· Worked with management team to oversee and monitor marketing strategy.

· Prepared and sent proposals to prospective clients.

· Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.

· Represented company at local and trade association meetings to promote service.

· Tracked, analyzed, and reported on marketing program results.

· Formulated and launched marketing and promotional campaigns to maximize profits.

· Developed and owned strategic narrative on key initiatives to drive category demand.

· Planned advertising campaigns for online, print, and other mediums.

· Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.

· Collaborated with other departments to coordinate strategic marketing activities.

· Developed marketing strategies based on corporate objectives and market trends.

· Supervised creation of marketing materials.

· Planned and facilitated meetings to share marketing plans and explain future goals.

· Collected and analyzed market research data for use in forecasting.

· Assessed projects against budgets and timelines, keeping team and assignments on task.

· Delivered marketing strategy updates to upper-level management.

· Prepared marketing campaign budgets with finance personnel.

· Conducted research to determine ideal markets for services.

· Interviewed and hired talented individuals to add value to marketing team.

· Expanded personnel skill sets by mentoring marketing team both individually and in groups.

· Created marketing policies and procedures, evaluating, and revising to maximize team efforts.

· Recommended policy changes to improve marketing tactics and strategies.

· Handled social media, public relations efforts, and content marketing.

· Developed and implemented process improvements to streamline office functions.

· Prepared monthly status reports and invoices and reconciled to minimize discrepancies.

· Created and maintained files and documentation supporting company policies and procedures.

· Collaborated with stakeholders to reconcile financial discrepancies and ensure budget adherence.

· Introduced products to distributors by demonstrating features and capabilities.

· Evaluated metrics and produced detailed reports to convey findings.

· Kept customers satisfied and loyal by providing exceptional service.

· Troubleshot and resolved technical issues in-person, via telephone and over online chat services.

· Managed accounts receivable functions processed payments and researched billing problems.

· Supported organizational branding across websites and social media platforms.

· Organized events and workshops to support networking, training, and outreach programs.

· Prepared meeting agendas and tracked meeting minutes, recording discussions.

· Handled administrative elements of recruitment process for senior managers.

· Composed and edited correspondence and memos.

· Assisted General manager with collating documents relating to business continuity.

· Implemented strategies to support customer service delivery.

· Conducted research to generate proposals for new business opportunities.

· Prioritized helpdesk and service requests received from internal customers.

· Supported in preparation of various reports.

· Kept track of internal initiatives.

· Managed logistics of internal and external events and maintained the calendar.

· Provided superior client service and support via email, telephone, and chat.