Puteri Widuri Wilis Kukuh
Customer service Representative
Göktrük,Istanbul
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Language
Work History
Private English Teacher
Private Employment
Istanbul, Türkiye
10.2022 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Marina Bay Sands
Singapore, Singapore
2019.03 - 2021.11
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Au Pair
Private Employment
Maryland, USA
06.2016 - 12.2018
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments, and issues.
- Kept children's areas neat and clean.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Developed creative activities to encourage physical, social and emotional growth.
- Helped children complete homework assignments and school projects.
- Developed bilingual abilities in English, Spanish and Bahasa immersive conversation and activities.
Education
High School Diploma -
Skills
Household operations
Timeline
Private English Teacher - Private Employment
10.2022 - Current
Customer Service Representative - Marina Bay Sands
2019.03 - 2021.11
Au Pair - Private Employment
06.2016 - 12.2018
Madrasah Aliyah Negeri 1 Malang - High School Diploma,