Puteri Widuri Wilis Kukuh
Customer service Representative
Göktrük,Istanbul
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Language
Work History
Private English Teacher
Private Employment
Istanbul, Türkiye
10.2022 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Marina Bay Sands
Singapore, Singapore
2019.03 - 2021.11
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Au Pair
Private Employment
Maryland, USA
06.2016 - 12.2018
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments, and issues.
- Kept children's areas neat and clean.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Developed creative activities to encourage physical, social and emotional growth.
- Helped children complete homework assignments and school projects.
- Developed bilingual abilities in English, Spanish and Bahasa immersive conversation and activities.
Education
High School Diploma -
Skills
Household operations
Cultural immersion
Safety awareness
Grocery shopping
Cleaning procedures
Meal planning and preparation
Behavior management techniques
Activity Planning
Child Supervision
Early Childhood Education
Home school programs familiarity
Sales expertise
Stock management
Complaint resolution
Route dispatch
Service standard compliance
Creative problem solving
POS systems expert
Timeline
Private English Teacher - Private Employment
10.2022 - Current
Customer Service Representative - Marina Bay Sands
2019.03 - 2021.11
Au Pair - Private Employment
06.2016 - 12.2018
Madrasah Aliyah Negeri 1 Malang - High School Diploma,