Asana
Prantik Deb
Administrative Manager
Agartala
Summary
Dedicated Administrative Manager with over 7 years of experience in high-volume environments and remote team handling. Expert in transforming administrative functions into strategic assets through business development, data analytics, and digital collaboration tools.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Administrative Manager
Dishari Multi Trade Pvt. Ltd.
03.2018 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Verified customer information for orderly, up-to-date online systems.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed five separate teams with 25 to 30 headcounts each, remotely, across different states at the same time.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
AR Analyst
Vee Technologies
05.2016 - 11.2017
- Standardized AR reporting formats across business units for better comparability of results during performance reviews.
- Participated in regular AR training sessions, staying up-to-date on industry best practices and emerging trends.
- Provided guidance and support to junior members of the AR team, fostering a collaborative environment that facilitated individual growth and team success.
- Maintained an organized filing system for all documentation related to AR transactions, enhancing audit readiness and record retrieval efficiency.
- Completed the daily production target of 50 claims, with a quality score of over 98%.
- Contributed to the development of new collection policies and procedures as part of continuous improvement initiatives within the AR department.
- Automated routine tasks using Excel macros or other tools, increasing productivity levels within the AR team significantly.
- Streamlined invoicing processes through the implementation of electronic billing software, reducing manual input errors.
- Reduced delinquent accounts by consistently following up on past-due invoices and establishing payment plans with clients.
- Conducted thorough research to resolve billing disputes, maintaining positive customer relationships and ensuring timely payments.
AR Caller
Ascent Business Solutions
11.2015 - 05.2016
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Facilitated interdepartmental communication, working closely with billing and coding teams for seamless claim processing.
- Demonstrated exceptional attention to detail in reviewing EOBs and identifying errors affecting claim approvals.
- Expedited claim resolution by conducting thorough research on denied or underpaid claims.
- Assisted in training new AR Callers, providing guidance on department protocols and procedures for effective claim followup.
- Collaborated with team members to identify trends and address recurring billing issues.
Insurance Verification Specialist
Aegis Health Group
07.2014 - 11.2015
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained new staff on current, correct insurance verification procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Streamlined insurance verification process, reducing wait times for patients and medical staff.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
Education
Bachelor of Engineering Technology - Mechanical Engineering
Dewan V.S Institute of Engineering And Technology
Meerut, India 04.2001 -
Skills
- Office supervision, documentation and control
- Administrative support
- Hiring and training
- Verbal and written communication
Office management
- Proficiency in tools like Slack, Asana, Zoho, Zoom, Salesforce etc
- Business administration
- Workflow planning
- Policy and procedure modification
Software
Mondaycom
Trello
Slack
BambooHR
Epic
NextGen
Salesforce
Zoho
Timeline
Administrative Manager
Dishari Multi Trade Pvt. Ltd.
03.2018 - Current
AR Analyst
Vee Technologies
05.2016 - 11.2017
AR Caller
Ascent Business Solutions
11.2015 - 05.2016
Insurance Verification Specialist
Aegis Health Group
07.2014 - 11.2015
Bachelor of Engineering Technology - Mechanical Engineering
Dewan V.S Institute of Engineering And Technology
04.2001 -