Pinar Kaya
Flight Attendant
Istanbul
Summary
Experienced and versatile cabin crew member with a vibrant personality and excellent communication abilities. Demonstrating a poised and efficient demeanor, committed to fostering a collaborative and team-oriented atmosphere. Strong background serving as part of a cabin crew for a national airline, bringing over 7 years of valuable industry experience to ensure exceptional customer service and passenger satisfaction.
Overview
11
11
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Cabin Crew
Turkish Airlines
01.2017 - 01.2025
- Ensured full compliance with aviation safety procedures and emergency protocols
- Assisted passengers with seatbelt usage, oxygen mask deployment, and emergency exit procedures
- Delivered personalized service to enhance passenger comfort and satisfaction
- Attended to VIP and CIP passengers, special needs passengers, and business class service standards
- Provided first aid for in-flight medical conditions, including cardiac arrests, diabetic crises, and allergic reactions
- Worked closely with the cabin crew to ensure smooth flight operations
- Conducted pre-flight safety checks and assisted passengers during boarding
- Specialized in VIP passenger service for government officials, celebrities, and business executives
Customer Relations Manager
Ozen Customs Brokerage
01.2015 - 01.2016
- Managed customer requests and provided logistics and customs clearance solutions
- Coordinated customs procedures and import/export documentation
- Offered consultancy to clients on customs regulations and compliance
Air Cargo Marketing
Kargosa Logistics
01.2014 - 12.2014
- Managed air cargo operations and optimized logistics procedures
- Built customer portfolios and developed strategic sales approaches
- Supervised freight processes and generated operational reports
Education
Bachelor of Science - Customs Brokerage
Mersin Univercity
Istanbul, Turkey 05.2001 -
Business Administration - undefined
Istanbul University
Turkish Airlines Training
Skills
- Aviation Safety & Security
- Customer Service & VIP Passenger Management
- Safety awareness
- Cultural sensitivity
- Grooming and personal hygiene
- Relationship management
- Meal service
- Problem-solving
Certification
Turkish Airlines Cabin Crew Training (Safety & Security, First Aid, CRM, VIP Services)
Timeline
Cabin Crew
Turkish Airlines
01.2017 - 01.2025
Customer Relations Manager
Ozen Customs Brokerage
01.2015 - 01.2016
Air Cargo Marketing
Kargosa Logistics
01.2014 - 12.2014
Bachelor of Science - Customs Brokerage
Mersin Univercity
05.2001 -
Business Administration - undefined
Istanbul University
Turkish Airlines Training
Similar Profiles
SEÇİL BAŞARAN SELÇUKSEÇİL BAŞARAN SELÇUK
Training Planning & Development Supervisor at Turkish Airlines / Turkish CargoTraining Planning & Development Supervisor at Turkish Airlines / Turkish Cargo
YASEMİN YILMAZYASEMİN YILMAZ
FLIGHT ATTENDANT at TURKISH AIRLINESFLIGHT ATTENDANT at TURKISH AIRLINES
Sultan Ceyda GündoğduSultan Ceyda Gündoğdu
Event Coordinator at Turkish AirlinesEvent Coordinator at Turkish Airlines