PINAR ÇALIK ERSEL
Electronic And Communication Engineer
Istanbul,34
Summary
Seasoned Senior SW Support Engineer with over 10 years of experience at Piworks, adept in Oracle DB and ClickHouse, showcasing exceptional problem-solving abilities and excellent communication skills. Proven track record in enhancing customer satisfaction through effective incident management and technical troubleshooting, alongside mentoring new talent for operational excellence.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Senior SW Support Engineer
Piworks
Istanbul, Pendik
09.2014 - Current
- Investigate issues and perform tasks to ensure P.I.Works' solutions' continuous functioning within SLA terms.
- Integration of back-end ETL platform for processing data of mobile technologies (2G, 3G, 4G, and 5G).
- Installation of P.I. Works software solutions and implementation of upgrades.
- Customer troubles or automatically detected alarms are being investigated using internal ticketing system. Tickets are being solved or reported to other departments.
- Tracking mobile operators' network data process. System monitoring, data processing, data health check, hardware monitoring, and product upgrades.
- Performed quality assurance on customer requests via tickets or calls to ensure high quality of service.
- Driving new employees' and interns' hiring process.
- Coaching of intern and junior engineers.
- Usage of Jira and Confluence software.
- Usage of monitoring tools, Zabbix.
- Usage of Database Oracle and ClickHouse.
- Answer to customers' questions related to P.I.Works products and solutions.
- Share knowledge by verbal and written communication (internal support meetings, training sessions, documentation).
- Configuration and integration of back-end ETL platform.
- Configuration of logging and alarm control mechanisms.
- Collaboration with Product Development team for bug fix and improvements.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
Intern
Plano Mühendislik
Kocaeli, Kocaeli
08.2013 - 09.2013
Technician
Karel
Ankara, Ankara
12.2009 - 05.2010
Intern
Turk Telekom
Bursa, Bursa
08.2008 - 09.2008
Education
Bachelor of Engineering - Electronic And Communication Engineering
Kocaeli Univerity
Kocaeli 09.2012 - 09.2016
Skills
Technical Support
6 years experience in SW Support department
4 years experience in Senior SW Support
Detect and investigate customer problems Technical troubleshooting Solution oriented problem analyzing
PL/SQL knowledge
Oracle DB ClickHouse DB
Monitoring DB performance, query optimization
ETL data processing
Hiring/Training/Evaluation process of new employees
Incident Management
Troubleshooting skills
Debugging skills
Application installations
Project Coordination
Application support
Debugging
Server maintenance
Software Support
System Configuration
Multitasking Abilities
Problem-solving abilities
Technical issues analysis
Excellent Communication
Time Management
Analytical Thinking
Written Communication
MySQL
Languages
Turkish
Native language
English
Upper intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travelling
Timeline
Senior SW Support Engineer
Piworks
09.2014 - Current
Intern
Plano Mühendislik
08.2013 - 09.2013
Bachelor of Engineering - Electronic And Communication Engineering
Kocaeli Univerity
09.2012 - 09.2016
Technician
Karel
12.2009 - 05.2010
Intern
Turk Telekom
08.2008 - 09.2008