ÖZNUR AYDIN
Istanbul
Overview
15
15
years of professional experience
1
1
Certification
Work History
Group Sales Specialist
PEGASUS AIRLINES
03.2023 - Current
- As the person responsible for group reservations on international flights, my duties include providing travel agencies with fare offers, handling reissues and flight changes as necessary
- Generating weekly and monthly sales reports to my manager
- I assist travel agencies and tour operators with prompt and accurate responses to their inquiries.
Guest Relations Manager
GODENT CLINIC
01.2022 - 07.2022
- Leading Godent’s efforts to improve the patient experience, Responsible for maintaining open lines of communication between staff and patients, Manage the messages and emails for the patients and ensure they are delivered safely, Changing practices and policies that negatively affect the patient experience, To ensure coordination in line with the requests received during the patient exit process, (Transfer – Tour etc.) Handle patient's complaints and issues and negotiate with them effectively, Train and manage guest relations team members, Preparing related reports to the management, Monitors KPIs, conducts business analysis and manages the ongoing process of increasing reference patient flow
Flying Service Chef (Catering Responsible)
THY DO & CO AIRLINE CATERING
03.2019 - 01.2020
- Working for Business Class of Turkish Airlines’ international flights, Oversee and manage all kitchen and catering operations both in flights and in Turkish Airlines VIP Lounges, Responsible for catering, loading and food quality, Completing paperwork, including writing a flight report, Maintaining high level of safety standards on-board the aircraft, Being an On-board leader for catering and service quality, Responsible for preparing all the foods at the business class, Leading business class team to achieve the expectations of passengers, Making passengers feel home over the sky by providing excellent customer service during their journey, Managing any problems about the food and service during the flight, Providing advice to the Cabin Chief on catering and service quality, Supporting all cabin team to provide safe and secure operation
Senior Executive Assistant
ZURICH INSURANCE
10.2017 - 02.2019
- Managing executives’ daily calendars, Provide general administrative support, Being a point of contact in between to executives and employees, Making travel arrangements, coordinating flights and hotel bookings, Preparing notes for meetings, Supervising junior level staff, Maintaining database and keeping company and executive’s information confidential and safe, Preparing PowerPoint presentations, Organize complex calendars and schedules, Represent the executive in a professional and positive manner, Handle C-Levels Issues
Senior Airport Services Agent
EMIRATES AIRLINES
12.2011 - 12.2014
- Displaying excellent customer service to the passengers, Maintain quality service by enforcing company standards and customer service levels, Develop good relationships with team members to make a smooth operation and apply company standards, Greeting and welcoming passengers and responding to their questions, Being a good team leader to handle major disruptions caused by weather (fog) at Dubai International Airport, Ensuring that operation rans smoothly, Providing quality service to the passengers in respect to check-in, boarding, special services, lounges, and baggage services, Assisting disabled passengers and those with small children, Inspect and verify passenger documentations, Always maintain the highest standards of safety and security, Identify development needs, Handling inquires and changing bookings to meet the requirements
Ticket Sales Responsible
ATLAS JET AIRLINES
06.2009 - 11.2011
- Managing the overall operation of ticket sales office such as ticket issuing, rebooking, Revenue and expense control, Managing group sales, Preparing daily sales reports, Interact with passengers to handle questions, complaints, and inquiries regarding to their flight politely and discreetly, Identify potential sales opportunities, Participating sales activities, Making sure that flight operates on time
Education
Bachelor’s Degree in Business Administration -
Anadolu University
Istanbul, Turkey01.2021
Certificate in Travel and Tourism Industry Management -
Highline Community College
Seattle, USA01.2009
Certificate of Completion Pre-Academic English Program -
Kirkwood Community College
Iowa, USA01.2008
Associate Degree in Tourism Guidance -
Istanbul Aydin University
Istanbul, Turkey01.2008
Skills
- Strong negotiation skills
- Brand promotion
- Industry knowledge
- Cold calling
Certification
- 2021, Anadolu University, Istanbul, Turkey, Certificate of Honour
- 2018, Masters Training International, Istanbul, Turkey, Certificate of Executive Assistant
- 2008, Kirkwood Community College, Iowa, USA, Certificate of Completion Pre-Academic English Program
- 2009, Highline Community College, Seattle, USA, Certificate of Travel and Tourism Industry Management
- 2009, Highline Community College, Seattle, USA, Certificate of International Conversation Pal Program
- 2009, Highline Community College, Seattle, USA, Restaurant Management Certificate
- 2009, Highline Community College, Seattle, USA, Certificate of Community College Initiative Program
Other Skills Interests
Turkish (Mother Tongue), English (Fluent), Advanced Word, Excel, PowerPoint Applications, Camp, Dance, Travel, Reading (Self-improvement)
Internship
- 06/2009, Travel Leaders, Seattle, Washington, Marketing & Customer Relations Management
- 05/2007, Atlas jet Airlines, Istanbul, Turkey, Sales & Marketing
Volunteer Experience
- 04/2009, Local Foodbank Distribution Warehouse, Seattle, Washington, Food Lifeline Event, Providing and distributing meals for people in need
- 03/2009, Highline Community College, Seattle, Washington, Expanding Your Horizons Workshop, Career exploration workshops for 6th - 7th grade students
Timeline
Group Sales Specialist
PEGASUS AIRLINES
03.2023 - Current
Guest Relations Manager
GODENT CLINIC
01.2022 - 07.2022
Flying Service Chef (Catering Responsible)
THY DO & CO AIRLINE CATERING
03.2019 - 01.2020
Senior Executive Assistant
ZURICH INSURANCE
10.2017 - 02.2019
Senior Airport Services Agent
EMIRATES AIRLINES
12.2011 - 12.2014
Ticket Sales Responsible
ATLAS JET AIRLINES
06.2009 - 11.2011
Bachelor’s Degree in Business Administration -
Anadolu University
Certificate in Travel and Tourism Industry Management -
Highline Community College
Certificate of Completion Pre-Academic English Program -
Kirkwood Community College
Associate Degree in Tourism Guidance -
Istanbul Aydin University
- 2021, Anadolu University, Istanbul, Turkey, Certificate of Honour
- 2018, Masters Training International, Istanbul, Turkey, Certificate of Executive Assistant
- 2008, Kirkwood Community College, Iowa, USA, Certificate of Completion Pre-Academic English Program
- 2009, Highline Community College, Seattle, USA, Certificate of Travel and Tourism Industry Management
- 2009, Highline Community College, Seattle, USA, Certificate of International Conversation Pal Program
- 2009, Highline Community College, Seattle, USA, Restaurant Management Certificate
- 2009, Highline Community College, Seattle, USA, Certificate of Community College Initiative Program