Ozlem SAHIN
Vancouver
Summary
Driven by exceptional communication and deep product knowledge, I excelled as a Luxury Sales Associate at Max Mara, significantly boosting store revenue through effective relationship building and visual merchandising. My multilingual capabilities and high-end sales experience have consistently enhanced client satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Luxury Sales Associate
Max Mara
09.2023 - 07.2024
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased store revenue by consistently meeting and exceeding sales targets.
- Participated in staff training sessions to stay current on industry trends, product developments, and sales techniques.
- Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Built relationships with key clients, resulting in increased revenue and long-term partnerships.
- Maintained visual merchandising standards to create an appealing store environment for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Luxury Sales Associate
Banana Republic
04.2021 - 05.2023
- Maintained up-to-date knowledge of fashion trends, allowing for informed recommendations tailored to individual clients'' needs.
- Conducted personal shopping consultations for high-profile clients, showcasing exclusivity and enhancing brand appeal.
- Assisted in the training of new sales associates on store policies, product knowledge, and selling techniques for a consistently high-performing team.
- Boosted sales by providing exceptional customer service and product knowledge in the luxury fashion sector.
- Organized in-store events to showcase new collections or promotions, resulting in heightened foot traffic and elevated sales numbers.
- Assisted with merchandising, creating visually appealing displays that attracted customers and promoted sales.
- Handled customer complaints professionally, resolving issues promptly to maintain brand reputation and client satisfaction.
- Provided styling advice based on client preferences, leading to increased confidence in purchasing decisions.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Operated cash registers, receiving and processing both cash and card payments.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Applied Science - Business Management
CICCC
Vancouver01.2021
Bachelor of Science - International Relations And Affairs
Uludag University
Bursa, Turkey06.2015
Skills
- Excellent customer service
- Exceptional communication
- Multilingual capabilities
- Visual Merchandising Proficiency
- Product Upselling
- Product Recommendations
- Effective relationship building
- Team collaboration mindset
- Fashion Industry Awareness
- High-end sales experience
- Deep product knowledge
Timeline
Luxury Sales Associate
Max Mara
09.2023 - 07.2024
Luxury Sales Associate
Banana Republic
04.2021 - 05.2023
Associate of Applied Science - Business Management
CICCC
Bachelor of Science - International Relations And Affairs
Uludag University
Similar Profiles
Chantal van BlitterswijkChantal van Blitterswijk
Retail Area Manager at Max Mara/ Weekend By Max MaraRetail Area Manager at Max Mara/ Weekend By Max Mara
Daisy SolaresDaisy Solares
Assistant Store Manager at Max MaraAssistant Store Manager at Max Mara
Yenhua (Viola) LiuYenhua (Viola) Liu
Sales Assistant at Max MaraSales Assistant at Max Mara