OZLEM GOKCEN
TOURISM AND HOTEL MANAGEMENT
Izmir
Summary
Dynamic General Manager with a proven track record at PFI INC, excelling in operations management and customer relationship management. Successfully developed strategies that boosted sales and profitability, while fostering strong partnerships. Adept at team leadership and performance improvement, ensuring financial stability and long-term growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
3
3
Languages
Work History
General Manager
PFI INC
05.2014 - 05.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
Purchasing Manager
GroupM
03.2010 - 02.2014
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Sourced vendors, built relationships, and negotiated prices.
Administrative Manager
KRONİK ELEKTRONİK
08.2001 - 12.2009
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Education
Bachelor of Arts -
ISTANBUL TECHNICAL UNIVERSITY
04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Team building
Performance improvement
Customer retention
Quality management
Workflow planning
Goal setting
Timeline
General Manager
PFI INC
05.2014 - 05.2023
Purchasing Manager
GroupM
03.2010 - 02.2014
Administrative Manager
KRONİK ELEKTRONİK
08.2001 - 12.2009
Bachelor of Arts -
ISTANBUL TECHNICAL UNIVERSITY
04.2001 -