Ozgur Anil Torun
Luxury Sales Consultant | Customer-centric | GIA Knowledge
Toronto
Summary
At a young age, I started learning jewellery design at Anil Jewelry Store, a family-run business specializing in custom designs. Over time, I became more involved, working part-time and full-time jobs. This experience allows me to handle different aspects of the business, from in-store operations to customer sales and service. With hands-on experience in both manufacturing and craftsmanship, I am confident that I am competent in the jewelery industry. My role involved superior product knowledge and personalized customer service, improving overall customer satisfaction. In addition, I began studying international business and management in 2021. I took a break from classes in my last semester and moved to Canada, which gave me valuable insight into international markets and business practices .
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Luxury Sales Consultant
Zen Diamond
Izmir, Izmir
09.2021 - 02.2023
- Used product knowledge and understanding to provide personalized services, eliminating unnecessary recommendations and strengthening store reputation. This strategy increased customer visits by 20% and increased brand loyalty.
- Maintaining a strong commitment to customer privacy made communication easier and more efficient, resulting in greater customer satisfaction Our focus on security practices contributed to a 30% increase in customer quality and trust.
- They consistently beat or exceeded the company’s sales numbers, demonstrating strong customer and relationship management skills. A sales target of 15% above the target level was reached, reflecting improved sales strategies and customer engagement.
- He collaborated closely with the team to create a premium purchasing service, which increased revenue and enhanced store reputation. This teamwork increased sales by 25% and significantly improved in-store reviews.
Assistant Store Manager
Anil Jewellery
Adıyaman, Adiyaman
01.2015 - 06.2020
- Maintained cash registers, ensured that transactions were correct, and balanced drawers daily, reducing discrepancies and improving store efficiency This reduced transaction errors by 15% and increased cash flow made it easier.
- Supervised opening and closing procedures, made recommendations to improve daily operations, and provided improved store management. Implemented a new system that reduced set-up time by 20% and increased overall store efficiency.
- Promptly addressed customer issues, worked with management to significantly increase customer satisfaction and enhance the customer experience. This strategic approach resulted in a 25% increase in positive customer feedback and a noticeable improvement in service quality.
- Customer satisfaction levels improved and customer relationship management tightened. Successfully managed 30+ escalated cases with a 95% resolution rate, increasing customer loyalty and trust.
- Interpreted customer feedback and implemented important features, enhancing the luxury retail experience and improving overall customer satisfaction. Based on feedback, new strategies were introduced, increasing customer satisfaction scores by 20%.
Education
Bachelor of Business - International Business
University of Dokuz Eylül
Izmir, Turkey 09.2021 - Current
High School Diploma -
Bornova Anadolu Lisesi
Izmir, Turkey 09.2016 - 06.2021
Skills
Strong negotiation skills
Social Media Engagement
Fashion Trend Awareness
Exceptional communication
Cross-selling strategies
Languages
Turkish
Native language
English
Advanced
C1
Timeline
Luxury Sales Consultant
Zen Diamond
09.2021 - 02.2023
Bachelor of Business - International Business
University of Dokuz Eylül
09.2021 - Current
High School Diploma -
Bornova Anadolu Lisesi
09.2016 - 06.2021
Assistant Store Manager
Anil Jewellery
01.2015 - 06.2020
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