Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Affiliations
Certification
Languages
Timeline
Generic
Ozan Fahri Yüksel

Ozan Fahri Yüksel

Istanbul

Summary

Profile Resourceful Support Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and customer service excellence. Excel in communication, empathy, and problem-solving to enhance team performance and client satisfaction.

Resourceful Software Tester known for high productivity and efficiency in task completion. Specialize in manual testing, automated test scripts, and defect tracking to ensure software quality. Excel in problem-solving, critical thinking, and communication, bringing these soft skills to every project to enhance team collaboration and meet tight deadlines.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Software Test Specialist

Protel Bilgisayar A.Ş.
Istanbul
05.2022 - 06.2025
  • Performed manual and automated system integration tests to ensure compatibility between programs.
  • Attended daily standup meetings with other team members to discuss progress on current projects.

Support Supervisor, Front Office Systems

Protel Bilgisayar A.Ş.
İstanbul
11.2010 - 05.2022
  • Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
  • Actively listened to customers' high level needs in order to identify potential solutions that could be used going forward.
  • Managed day-to-day operations of the Support department, coordinating workload among employees.

Software Support and Training Specialist

Protel Bilgisayar A.Ş.
Istanbul
03.2000 - 11.2010
  • Providing software support and training for the Opera, Fidelio 6 and Fidelio 7 products within Oracle Hospitality.

Reception Shift Leader

The Marmara Istanbul
Istanbul
07.1995 - 03.2000
  • Developed and implemented procedures for front desk activities such as guest check-in and check-out, reservations, mail delivery and telephone services.
  • Supervised reception staff, providing guidance, training and feedback to ensure efficient operations.

Education

Bachelor's degree - Tourism and Hotel Management

Bilkent University
Ankara
06.1995

High school or equivalent -

Giresun High School
Giresun
06.1988

Skills

  • Expertise in Opera PMS Software
  • Expertise in Opera Cloud PMS Software
  • Expertise in Simpra PMS Software
  • Agile methodology
  • Teamwork and collaboration
  • Microsoft Word
  • Microsoft Excel
  • System integration testing
  • Bug reporting
  • Writing test scripts

Hobbies and Interests

  • Listening music, travelling, running

References

  • Ufuk Boz, 05315014155, ufuk.boz@accor.com, Accor Hotels
  • Fulya Düzgün, 05336952033, fulyaduzgun@gmail.com, Alpha Datha
  • Gökçay Kepekçi, 05335977944, gkepekci@protel.com.tr, Protel Bilgisayar
  • Bayram Güldibi, 05332944258, bguldibi@protel.com.tr, Protel Bilgisayar
  • Beste Yılmaz, 05339251747, beyilmaz@protel.com.tr, Protel Bilgisayar

Affiliations

  • Travelling
  • Listening Music
  • Running

Certification

  • Hyatt Hotels Chain Standards Training 2018
  • Oracle Hospitality Opera Support Certificate 2018-2019-2020
  • Accor Hotels Back Office Support Training 2007

Languages

Turkish
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2

Timeline

Software Test Specialist

Protel Bilgisayar A.Ş.
05.2022 - 06.2025

Support Supervisor, Front Office Systems

Protel Bilgisayar A.Ş.
11.2010 - 05.2022

Software Support and Training Specialist

Protel Bilgisayar A.Ş.
03.2000 - 11.2010

Reception Shift Leader

The Marmara Istanbul
07.1995 - 03.2000

Bachelor's degree - Tourism and Hotel Management

Bilkent University

High school or equivalent -

Giresun High School
Ozan Fahri Yüksel