Ozan Fahri Yüksel
Istanbul
Summary
Profile Resourceful Support Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and customer service excellence. Excel in communication, empathy, and problem-solving to enhance team performance and client satisfaction.
Resourceful Software Tester known for high productivity and efficiency in task completion. Specialize in manual testing, automated test scripts, and defect tracking to ensure software quality. Excel in problem-solving, critical thinking, and communication, bringing these soft skills to every project to enhance team collaboration and meet tight deadlines.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Software Test Specialist
Protel Bilgisayar A.Ş.
Istanbul
05.2022 - 06.2025
- Performed manual and automated system integration tests to ensure compatibility between programs.
- Attended daily standup meetings with other team members to discuss progress on current projects.
Support Supervisor, Front Office Systems
Protel Bilgisayar A.Ş.
İstanbul
11.2010 - 05.2022
- Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
- Actively listened to customers' high level needs in order to identify potential solutions that could be used going forward.
- Managed day-to-day operations of the Support department, coordinating workload among employees.
Software Support and Training Specialist
Protel Bilgisayar A.Ş.
Istanbul
03.2000 - 11.2010
- Providing software support and training for the Opera, Fidelio 6 and Fidelio 7 products within Oracle Hospitality.
Reception Shift Leader
The Marmara Istanbul
Istanbul
07.1995 - 03.2000
- Developed and implemented procedures for front desk activities such as guest check-in and check-out, reservations, mail delivery and telephone services.
- Supervised reception staff, providing guidance, training and feedback to ensure efficient operations.
Education
Bachelor's degree - Tourism and Hotel Management
Bilkent University
Ankara06.1995
High school or equivalent -
Giresun High School
Giresun06.1988
Skills
- Expertise in Opera PMS Software
- Expertise in Opera Cloud PMS Software
- Expertise in Simpra PMS Software
- Agile methodology
- Teamwork and collaboration
- Microsoft Word
- Microsoft Excel
- System integration testing
- Bug reporting
- Writing test scripts
Hobbies and Interests
- Listening music, travelling, running
References
- Ufuk Boz, 05315014155, ufuk.boz@accor.com, Accor Hotels
- Fulya Düzgün, 05336952033, fulyaduzgun@gmail.com, Alpha Datha
- Gökçay Kepekçi, 05335977944, gkepekci@protel.com.tr, Protel Bilgisayar
- Bayram Güldibi, 05332944258, bguldibi@protel.com.tr, Protel Bilgisayar
- Beste Yılmaz, 05339251747, beyilmaz@protel.com.tr, Protel Bilgisayar
Affiliations
- Travelling
- Listening Music
- Running
Certification
- Hyatt Hotels Chain Standards Training 2018
- Oracle Hospitality Opera Support Certificate 2018-2019-2020
- Accor Hotels Back Office Support Training 2007
Languages
Turkish
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Timeline
Software Test Specialist
Protel Bilgisayar A.Ş.
05.2022 - 06.2025
Support Supervisor, Front Office Systems
Protel Bilgisayar A.Ş.
11.2010 - 05.2022
Software Support and Training Specialist
Protel Bilgisayar A.Ş.
03.2000 - 11.2010
Reception Shift Leader
The Marmara Istanbul
07.1995 - 03.2000
Bachelor's degree - Tourism and Hotel Management
Bilkent University
High school or equivalent -
Giresun High School