Ozan Erdoğan
Istanbul,34
Summary
Motivated and passionate individual at the peak of my youth, ready to channel my energy into a meaningful pursuit that allows me to make a significant impact. Ultimate goal is to reach the pinnacle of success within the organization I am currently or will be a part of in the long run, aiming to achieve this within a span of five years. By leveraging dedication and drive, aspire to contribute skills and expertise at the highest level, ensuring that work leaves a lasting and positive impression.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ground Operations Agent
TGS
05.2022 - Current
- Delivered excellent customer service, keeping polite, friendly and professional manner at all times.
- Oversaw baggage handling processes, implementing measures to reduce lost luggage incidents significantly.
- Delivered exceptional customer service, resolving passenger queries and concerns promptly.
- Addressed passenger complaints with empathy and professionalism, restoring confidence in airport services.
Translator
Öz İstanbul Özel Tercümanlık ve Danışmanlık
11.2021 - 12.2021
- Proofread and edited translated materials, improving readability and coherence without altering original meaning.
- Assisted non-English speaking clients in customer service interactions, facilitating smooth transactions and resolutions.
Education
No Degree - English Language and Literature
Canakkale 18th March University
Çanakkale, Turkey06-2025
High School Diploma -
Burhan Felek Anadolu Lisesi
Istanbul, Turkey06.2015
Skills
- Effective communication skills
- Multitasking proficiency
- Airport ground operations knowledge
- Conflict management
- Passenger assistance
- Baggage handling
Certification
Instructor Training, 11/01/19, Toplum Gönüllüleri Vakfı
Personal Information
- Date of birth: 11/04/1997
- Gender: Male
- Nationality: Turkish
- Marital status: Single
Websites, Portfolios and Profiles
https://www.linkedin.com/in/ozan-b91366211/
Hobbies and Interests
- Playing video games
- Reading novels
- Drawing
Languages
English
Advanced
C1
Timeline
Ground Operations Agent
TGS
05.2022 - Current
Translator
Öz İstanbul Özel Tercümanlık ve Danışmanlık
11.2021 - 12.2021
No Degree - English Language and Literature
Canakkale 18th March University
High School Diploma -
Burhan Felek Anadolu Lisesi