Customer-oriented professional with strong experience in customer support, problem resolution, and technical assistance. Adept at handling high-pressure environments with precision and professionalism. Excellent communication skills combined with strong analytical thinking, enabling effective troubleshooting and client satisfaction. Passionate about the fintech industry, cryptocurrency, and blockchain technologies.
Hi, I’m
Ozan Ekin Kırçiçek
MATHEMATICIAN AND ENGINEER
İzmir
Summary
Overview
9
years of professional experience
4
Languages
Work History
Vatkon Elektrik
Customer Support Representative
05.2021 - 12.2021
Job overview
- Provided top-tier customer support via phone, email, and live chat, ensuring customer satisfaction.
- Resolved customer complaints quickly and efficiently by analyzing issues and providing solutions.
- Assisted customers with troubleshooting technical problems, ensuring smooth product operation.
- Managed and escalated critical support tickets while maintaining excellent communication with users.
- Collaborated with internal teams to improve support processes and documentation.
Sazlıca Plajı
Management Assistant
06.2019 - 09.2020
Job overview
- Led employee training and onboarding to enhance service quality.
- Assisted in daily administrative operations, ensuring smooth business function.
- Managed guest relations and resolved concerns, maintaining high customer retention.
Freelance
Private Mathematics Tutor
01.2019 - 06.2022
Job overview
- Provided personalized tutoring sessions to enhance students' problem-solving abilities.
- Designed and implemented custom study plans for individual learning needs.
- Helped students develop strong analytical thinking skills applicable to various industries.
Freelance
Freelance Tourist Guide and Translator
07.2016 - 09.2021
Job overview
- Facilitated seamless communication between international clients and businesses.
- Provided real-time translation services, ensuring accurate and clear interactions.
- Assisted customers in understanding technical details and navigating services effectively.
Bosstanlı meyhanesi
Waiter
01.2021 - 05.2025
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
İzmir Katip Çelebi University
Bachelor of Science from Geomatics Engineering
University Overview
Ege UniverstyIzmir, Turkey
Bachelor of Science from Mathematics
04.2001
University Overview
Skills
Customer Support & Complaint Resolution
undefinedHobbies and Interests
Hobbies and Interests
- Passionate about cryptocurrency, blockchain, and fintech innovations.
- Reading, Music, Travel, Photography.
- Sports (Basketball, Soccer, Krav Maga, Taekwondo, Tennis, Ping Pong).
- Learning New Languages & Exploring Architecture.
Timeline
Customer Support Representative
Vatkon Elektrik
05.2021 - 12.2021
Waiter
Bosstanlı meyhanesi
01.2021 - 05.2025
Management Assistant
Sazlıca Plajı
06.2019 - 09.2020
Private Mathematics Tutor
Freelance
01.2019 - 06.2022
Freelance Tourist Guide and Translator
Freelance
07.2016 - 09.2021
Ege Universty
Bachelor of Science from Mathematics
04.2001
İzmir Katip Çelebi University
Bachelor of Science from Geomatics Engineering