Oğuz Cankurt
Istanbul
Summary
Dynamic Customer Support Specialist with a proven track record at Vodafone, excelling in customer service excellence and active listening. Recognized for enhancing client relationships and driving repeat business. Skilled in CRM systems, I foster a culture of continuous improvement, mentoring peers to elevate team performance and satisfaction.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Customer Support Specialist
Vodafone, VOIS Türkiye
03.2025 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Subject Matter Expert
Gorillas, Localised, Berlin Brand Groups
01.2023 - 01.2025
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Customer Service Representative
Arcelik A.S
04.2015 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Plastics Technology Technician
Berner Kunststofftechnik GmbH
10.2011 - 03.2015
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Independent setup, adjustment, operation, and maintenance of thermoforming systems
- Quality Control
- Troubleshooting and optimization of workflow processes
Education
High School Diploma -
Anadolu Lisesi
Istanbul 04.2001 -
High School Diploma -
Kaufmännisches Berufskolleg I
Nagold, Germany 04.2001 -
Skills
Active listening
Customer service excellence
Time management
Customer relationship management (CRM)
Timeline
Customer Support Specialist
Vodafone, VOIS Türkiye
03.2025 - Current
Subject Matter Expert
Gorillas, Localised, Berlin Brand Groups
01.2023 - 01.2025
Customer Service Representative
Arcelik A.S
04.2015 - 12.2022
Plastics Technology Technician
Berner Kunststofftechnik GmbH
10.2011 - 03.2015
High School Diploma -
Anadolu Lisesi
04.2001 -
High School Diploma -
Kaufmännisches Berufskolleg I
04.2001 -